Still missing pre-order Stuff. What gives?

@nightraven12345 hashtag#hoist the colours high. im also still waiting. checking all media for playstore/xbox app and mail 5-10 times a day, since launch.

nothing yet.

@evocomsteel Fun! great!

@eat1bread said in Still missing pre-order Stuff. What gives?:

@gwynbiaidd said in Still missing pre-order Stuff. What gives?:

Have you guys tried to send a ticket ? It would be more helpful than writing on the forum about it. Also if you bought it from a second party site like amazon etc. its better to communicate with them because there is a chance that your key has been sent to them.

It's actually not helpful at all.

I sent in a ticket, and they said "Hey, we don't distribute the codes, sorry!" But it's like, actually, you're Rare, it's your game, you're owned by Microsoft, and if you order via the MS Store they actually should take some level of responsibility over it.

Truth is, they didn't actually read my ticket. They sent me a copy-paste about the Black Dog pack, which didn't even apply to my question.

I'd say they could do a lot better than this, but I question their ability at this point at the whole "game development" thing anyway.

yeah, i sent a ticket. just a copy paste. i also bought it through the MS store, that thats not the issue.

I received the message on the x box app which says "show code on console" but on my x box i didn't received any message from x box live... what should i do???

I am also still waiting for my code. Any time frame more accurate than "this week" because this week is over now?

I pre-ordered from the ms on the 19th. Have not gotten code yet not sure if ill get them. Honestly don't know how to send a ticket but other people are saying they aren't having luck with it. When i bought it it said pre-order so i should still get it even though it was on the 19th right?

I also received the generic/copy-paste message in response to my ticket and a complete avoidance of my other questions.

My crew and I all purchased from the Microsoft Store. I preordered my copy first and yet, I'm the last one to receive my items. I'm happy that my crew received their items but it's a real b****r that I'm still waiting for mine :(

contacted support becuse i also missing my preorder key and support dont give out keys even when they clearly see that the game was preorderd. was told to wait til the 3rd april

@cardshark-360 said in Still missing pre-order Stuff. What gives?:

Hi everyone, please refer to the latest Status Update post here.

Advice: If you believe you have still not earned rewards, please raise a customer support request. We are working through individual cases and looking at the data.

my ticket is now 3 days old, and at least 3 members of the support staff have looked at it, but no reply of any kind.

update: i got my blackdog code. got it 9 hours ago, around gmt 01:00 (after midnight)
my 4 day old ticket is currenttly marked: "open- working on it" last activity from staff 1 day ago. good luck out there.

I was told by a support member on Monday that they had forwarded my ticket along with others who had not received their items and I can expect to receive my code this week.

As of two days ago, my ticket has been marked "open - we are working on a response for you", so we will see.

Hopefully, I will receive my code by tomorrow so I can stop checking the Xbox app every few hours.

Pre-ordered a week before the game dropped. Here we are a month after release date and still no code. I have had an open ticket for over a week now and not sure what else to do.

@gwynbiaidd Yes, and I was referred to Microsoft, who referred me back to Rare. So nowhere we go. Yay.