Lustrous Legend Flag Claim Not Working

I am having the same issue, and I'm in the United States.

I've tried all the normal workarounds--using different browsers, clearing the cache, trying on my phone vs. computer, etc.--all without any luck.

Update

It looks like this is partially resolved. The link on the punch card won't work, but if you put "lustrous" in the search box on the page that the link redirects you to, it should come up, and you can claim it that way.

Best of luck to everyone!

Okay, so it sounds like it's broken right now.

I imagine it's probably a Microsoft issue, but maybe Rare can give them a prod to sort it out.

Glad it's not just me. Hopefully it will be resolved soon

I have the same problem (in Germany)
Glad im not the only one.

same issue here and I'm located in canada... says not applicable to my region... love when ms updates rewards ui and dont test it prior to release causing all these issues... like rare doesnt have enough to fix now they gotta let ms know they have thousands of tickets coming in because of them... omg the world today...yikes..

@geekyloopylenny said in Lustrous Legend Flag Claim Not Working:

same issue here and I'm located in canada... says not applicable to my region... love when ms updates rewards ui and dont test it prior to release causing all these issues... like rare doesnt have enough to fix now they gotta let ms know they have thousands of tickets coming in because of them... omg the world today...yikes..

I've put in a support request with Microsoft, but I'm not optimistic. Based on my past experiences with Rewards issues, they're not very helpful. They don't even have a category for these kinds of promotions, so I had to put it under a problem with points redeeming.

If I don't get a response by Friday and if claiming is still broken, I will just put one in with Rare Support (even though it's not really their problem). At least they're usually very good at responding and maybe they'll be able to contact Microsoft Support about it.

it’s not even logging my searches. i gave up days ago.. not worth the stress

Same, Germany. Is this like a scam or something? Every other thing with their reward stuff worked in the past [mod removed]

@realstyli
Ill propably also message SoT support if Microsoft rewards support doesn't answer me today.
Yesterday i got an answer telling me to try their troubleshooting steps, as if i hadn't done that already which i wrote in the ticket.
Very frustrating.

@dermasterbob said in Lustrous Legend Flag Claim Not Working:

@realstyli
Ill propably also message SoT support of Microsoft rewards support doesn't answer me today.
Yesterday i got an answer telling me to try their troubleshooting steps, as if i hadn't done that already which i wrote in the ticket.
Very frustrating.

Yeah, usually with these things, the first step customer support will do is send out the "checklist". I don't necessarily blame them, they probably have a ton of tickets to get through in an unreasonable time and, for every one of us that does the troubleshooting first, there's probably a dozen of non-tech-savvy folk who don't. So they probably just skim the first ticket and only really dig into the details when you push back.

It is frustrating though, especially when it's a seemingly widespread issue and you're just trying to help them by (pun intended) flagging it.

I'm not too worried about yet another flag, we'll get it eventually, I'm sure. I just want things to work as intended, and issues like this don't help the overall feeling around the game right now.

I'm in Canada and completed the Punch Card about 30 mins ago. I can't redeem it. I just get...... On the go? You're previewing a catalog item that you're not eligible to redeem due to region or other restrictions.

I raised it with Rewards support - still to hear back!

Its really annoying that we haven't at least got a response from Microsoft/Rare that they are aware of the problem and are looking into it.

@amygrrl said in Lustrous Legend Flag Claim Not Working:

Its really annoying that we haven't at least got a response from Microsoft/Rare that they are aware of the problem and are looking into it.

I said I was going to wait until tomorrow but I went ahead earlier and created a ticket with Rare Support. Just a "General Enquiry" to let them know that there is a problem, as it is entirely possible they weren't aware. They don't necessarily keep a close eye on the forums, and may be swamped under with bug reports after the new update. I sent them a link to this thread, also.

@beckyfr0st said in Lustrous Legend Flag Claim Not Working:

Hey all,

Just to let you know, the team are aware of this issue and are investigating.

Thanks!
Becky

Thanks, Becky! Good luck to the team chasing it, hopefully it's an easy fix.

@pc-monkfish
I hope you made it very clear that you tried all the troubleshooting options.
I did so twice and am now on the 3rd ticket explaining that this problem can't be fixed on my end.

It just let me redeem it! I got the Lustrous Legend Flag!

Yep, looks like it's fixed. I managed to claim it as well.

Thank you, Support!

@beckyfr0st
Apparently it was a quick fix, when the right people ask.
Thank you.

@ehhzeke said in Lustrous Legend Flag Claim Not Working:

@realstyli Where did you go to get the new redemption option? My punch card already shows all are checked and the old link I had for the flag is gone? I have no idea how to get to the new page to actually redeem it and get a code?

I ended up going back to the punch card, which was linked on the carousel in the middle of the page (though the carousel is a bit buggy so I had to cycle it left and back again to display the correct promo). Then I clicked Claim Now on the punch card page.

You should get a SOTCODE emailed to you, which you then redeem here:
https://www.seaofthieves.com/redeem/redeem-your-code

(just make sure you're signed in with your correct account)

@beckyfr0st said in Lustrous Legend Flag Claim Not Working:

Unsure what you mean here, the identity of the people asking had no bearing on the speed of the fix.

Glad it's sorted! :)

I mean that it helped that someone at Rare started investigating vs. me being on the 3rd ticket explaining that I already tried all the troubleshooting steps.

I think it made things move along quicker.