For crist sake please somebody help me with this. I tried literally everything I could and found on internet but the game just keeps crashing as I launch it. I am truly desperate.
Game crashing after splash screen
@teapack14523 same happening here, i get the sea of thieves logo, then black screen, then return to windows :(
@TeaPack14523
I don't know how it's for Jesus's sake you ask this, I'm sure people would have helped you for your own sake.@Kallistaz
Did either of you uninstall and reinstall?Which system? Windows like Kallistaz?
If so are you the primary purchaser of SoT and signed in to windows as that microsoft account?
Can you check updates in the Store?(I noticed this morning xbox identity provider was updated... I wonder if it has to do with it.)
I had the same exact issue several patches ago. Somehow during the download/install something became corrupt and I was unable to repair. I ended up just installing windows again to clear out all the MS game garbage.
Here is everything I was told to try before I just reinstalled windows.
I just received support response. (Not Verified Yet)
Ahoy there,
The vast majority of cases are fixed by the below steps:
Please follow each of them according to the list, including the last section.-Try another antivirus / firewall
-Change your NAT to open
-Open up official Xbox Live ports
-Turn off IPV6 in the router settings
-Turn off Teredo on selected routersHow to get the update:
1)Press the Windows Key
2)Type in Check for Updates
3)Select Check for UpdatesThe update you need to fix your grey screen crash on launch is KB4088776 shown below. If this update is present download, install and finally reboot your system for the update to take affect.
If the update above is not present it is most likely due to the update only just going live. It should appear on your PC very soon! So try again soon.
Other Solutions:
Fix #1
Login to Windows 10 with a local Microsoft Account.Fix #2
Fix #3
Go to the below link and save / run the tool. Follow the on screen instructions to troubleshoot / fix your issue.
1)Press Windows key + R.Type "wsreset" (without quotes) into the Run dialog box that appears, and press Enter.
Complete a system reboot.
Log back in to the Store with the authorised gamertag and attempt the download again.
Fix #4
Uninstall and reinstall the game.Press the windows key
Type in Sea of Thieves
Right click and uninstall the game
Install the game again from the Windows Store app
Fix#5Right click the clock on your start menu
Select Adjust date/time.
Untick then retick Set time zone automatically.
Reboot your PC
Still having the issue please complete the below to allow our engineers to investigate further.Diagnostics:
#1
Press Windows key + R
Enter the below command.
powershell -Command "Get-EventLog -LogName Application -newest 10000 | where {$_.Message -like "SeaOfThieves" } | Export-Csv "$env:USERPROFILE\Desktop\SeaOfThievesErrors.csv""Once the process finishes please find the SeaOfThievesErrors file from the desktop and attach it to this ticket.
#2Press windows key + R
Enter the below command
wscollectPlease find and attach the storelogs located on your desktop and attach it to this ticket.
#3
Press the windows key
Type in dxdiag
Run the dxdiag
Select Save All information and attach the dxdiag file located on your desktop to this ticket.
Regards,
Sea of Thieves – Player Support3 MONTHS AGO
PickleBeard22
Insider
Founder
1
Fixed: I just went ahead and "reset"/re-installed windows.When I have those symptoms, I need to uninstall my Cisco AMP software (which is a malware protection software)
If I have that uninstalled, I can run the game.
Be on the lookout for antimalware software keeping the game from running. Sometimes disabling it helps.. sometimes a full uninstall is needed.
But those were my exact same symptoms.
@kaporal-69 sagte in Game crashing after splash screen:
Hi,
I have read on reddit a solution by simply change the language of windows.
I m french, i swtiched to English (United State), run the game and it working.
Now i will try to come back to french and launch the game.Hope it will help you
EDIT: After coming back to french it worked :D
Thank you man this helped
@kaporal-69 said in Game crashing after splash screen:
Hi,
I have read on reddit a solution by simply change the language of windows.
I m french, i swtiched to English (United State), run the game and it working.
Now i will try to come back to french and launch the game.Hope it will help you
EDIT: After coming back to french it worked :D
thanks it helped
Having the same issue.
Game has worked great before and I've not played it for a few months, came back to try the patch and this....Reinstalling the game now in hope that would fix it but it's a slow download -_-
Going to give that language thingy a try and see if it fixes it (already using English - United States though).As this thread was a year old and revived today, it will now be locked.
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