@realstyli the least they could do was address the issue in discord or somewhere else. They are mentioning literally everything else like in-game currency bugs and ps beta stuff in there and not this which is clearly affecting a much bigger spectrum of players. If you ask in the support channel of discord the best reply you get is "Ye the game is bugged so you can't play it rn" and if you open a support ticket rn bout this issue they are redirecting you to the easy anti cheat general fixes page and when that doesn't work they simply mark the support ticket as "(solved)" and end it with a "we can't further assist you about this issue".
Idk what argument you talking bout cuz from my perspective I'm a new player who bought the steam version of SoT and haven't been able to play it a SINGLE day yet due to this which is frustrating enough and the support acts like it's not their liability to fix their damn game.
EAC - Unknown File Version (SoTGame.exe)
I can completely agree that they could be more transparent with what they are working on fixing right now.
As a day one player, I remember the days of Joe Neate and Craig Duncan in front of a whiteboard giving updates on the state of the game.
I get the feeling that Rare are currently super stretched on resources, so maybe that's not practical right now, unfortunately. A Trello Board-style approach would be a great idea, but that would take time to set up.
if you open a support ticket rn bout this issue they are redirecting you to the easy anti cheat general fixes page and when that doesn't work they simply mark the support ticket as "(solved)" and end it with a "we can't further assist you about this issue".
Yep, I've put in dozens of reports over the years (I'm sure Support is sick of seeing my name! LOL ).
Pointing players to a frequent solution is for productivity reasons, it will filter out the reports that can be easily solved by an existing solution. This is how customer care has always worked in any industry. If you want to bypass that step, your report should always included tried fixes. Good customer care will factor that into a response.
You're not going to get a specific reply to your situation until it's escalated, which doesn't happen when an issue is so prevalent. Again, the copy-paste replies are just more efficient, they don't have time to write out responses to every single report they get - and, at times like this, they are getting even more than normal.
The ticket is marked as "solved" on your side but they have a separate internal tracker for issues and the information gets added to that. So they working on solving the problem for everyone, not the individual reporter.
Just view the "solved" on your side as housekeeping. In this regard, the terminology should probably be changed from "solved" to something like "logged and closed" or "tracking and closed".
I am also experiencing the same issue on Steam Proton setup.
Tried reinstalling, changing product id, reinstalling EAC, moving EAC's exe around, verifying files countless times both from steam and in-game, and some other small things.I get the "EAC detected local file integrity violation: Unknown file version" error every time.
When I add "0" to productID, I get Hazelnutbeard error like others mentioned.
It is really strange that they couldn't fix this issue in 4 whole weeks.@realstyli issue is, I've provided support with links to fixes and described how I've attempted to fix it myself and continually they just don't seem to read what I've done, even as far at one point to not seem to understand what my problem is DESPITE putting it in the freaking subject title.
I imagine automated responses are more frequent now with this error, but I reported this issue early on, back when EAC came out originally (before the second round of installs) and the issue had one reddit post and one forum post about it which not many people were engaged with.
everyone, i have actually found a solution and turns out this entire issue isn't Rare's fault and is entirely the fault of the Xbox app, turns out if you uninstall the game and then install it on your main drive (the driver where your windows is installed) the game launches right up, i've always heard the xbox is absolutely garbo and it turns out it's 100% true, i hope this also helps on the people who have this issue on steam, uninstall it and install it on the main drive, cheers.
@ch3ck3r75 maybe, maybe just maybe look at the quote above you, this isn't Rare's fault, but microsoft.
It still doesn't work, uninstalled and reinstalled on hard drive c
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I'm a new player, fresh on the sea's. Installed both xbox app and SoT edition 2024 last week (with gamepass).
I'm running W11 (work laptop) for the time being untill thursday when the game is released on PS5.(the above is just a reference so you know not everybody has issues)
I work in IT and have extensive knowledge about errors, certificates and such.
If there is anything I can do to provide the correct files, codes or cert's please let me know.@babayaga3353 do you know how to resolve this problem with the Game Pass version, thank you in advance
@komlern This worked for me. Strange that this problem seems to be present since EAC. This should be an immediate fix but it looks like Rare didn't even acknoledge it
So even after update, same [mod edit] happening.
Rare was fast (1 day) to react to the fact that changing ID in EAC let you come to game : I played one evening and the day after I got the start of this Hazelnutbeard spam.I regret to have bought skin before all this mess...
Will continue on other games.
Bye 😡@francky5213 Your post has been edited as it goes against the Forum Rules and Pirate Code.
Circumventing the Forum Profanity Filter
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@terminandor3188 Core_0aa77131-e25d-46bd-b8b2-dec811ef6109-WindowsClient_P4.pak This one was the one I erased and got it to run for about 3 hours before an error forced a file validation bringing it back, which then set off the EAC error again.
Tuve este problema y esto es lo que funcionó para mí.
Encontré el archivo Easyanticheat explorando los archivos a través de la aplicación Xbox.
Abrí el archivo settings.json y encontré este ID de producto 0367a3a8ea344f08851d76facf6f66d3 o lo que sea.
Agregué un 0 al final para que "0367a3a8ea344f08851d76facf6f66d30" ahora esté en la carpeta de configuración y eso solucionó el mío.
not sure if this helps anything but after weeks of the error from playing SOT on xbox game pass, i finally bit the bullet and bought the game on steam. low and behold, game works perfectly, either because steam is just less broken or because it forced the install of the correct version idk, good luck others
Really cool to log in and see that Rare hasn't helped anyone here for over a month and a half. I now find myself in with you all.
I deleted my old game version and downloaded it fresh from the Xbox store today. I opened the game and got the EAC error right away. So, I tried the usual fix, adding a 0, and got the usual Hazelnut Beard.
So, I guess we wait now? I wonder when Rare will care enough about us to fix this? Perhaps Emporium cosmetics are the priority at the moment.
Email from Rare 5 minutes after my ticket was opened:
*If the issue persists, please be aware that we are investigating possible solutions internally. As such, we will mark this ticket as "Solved", and will aim to address this issue in a future update.
Please let us know if you need further assistance!
Fair winds and followin’ seas!*
GG Rare! Thanks for all the help! Just mark my ticket as Solved if you'd rather not deal with it.
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