Bad Support Ticket + Coarsebeard

  • Stress9411
    Rogue

    PLEASE DON'T ANSWER WITH ANY AUTOMATED MESSAGE.

    I opened a ticket more than 10 days ago. I only got 1 answer, and that wasn't helpful.
    I can't log into the game, when I choose my ship and go it throws the Coarsebeard error. Tried reinstalling, disabling antivirus and rebooting my pc. Still not working. I can't play.

    I tried:

    • Disabling VPNs
    • Updating Windows
    • Running a malware AND antivirus scan
    • Disabling every antivirus and firewall
    • Unticking then reticking "Set time zone automatically"
    • Rebooting my PC
    • Restarting IP Helper service
    • Starting IP Helper service with regedit
    • Port forwarding
    • Signing into xbox (PC)
    • Reinstalling the game

    I opened 2 support tickets, 2 different support names but the same answer, they said "disable the vpn" and that's just a sign, they didn't read my support ticket. I'm very, very disappointed. At this point I just wasted my money, since the support won't help me, I'm asking you guys.

    PLEASE DON'T ANSWER WITH ANY AUTOMATED MESSAGE.

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  • Foxdodge
    Champion
    Insider
    Boatswain
    Founder

    @stress9411 I'm not sure if this will help you, but here's what I was able to find:

    coarsebeard info

    coarsebeard fix 29

    someone who got their game to work again, last comment

  • Stress9411
    Rogue

    @foxdodge

    Thank you so much for trying to help me, but unfortunately that didn't solve my problem :(

  • LucianSanchez82
    Legend
    Boatswain
    Founder

    @stress9411 when you say you disabled the firewall, does that include the firewall in the router too? It might be worth putting your ip in to a DMZ on the router and testing the game. If it works then you're likely blocking something (only put it in the DMZ for a quick test though, don't leave it like that). Only other thing I can think of off the tip of my head is that maybe your ISP is blocking one or some ports? Might be worth asking them to look in to it?

  • Foxdodge
    Champion
    Insider
    Boatswain
    Founder

    @stress9411 I wish I could have been more help.

    The only other things I can think of are the basics like resetting your router, changing your Mac address, and turning everything off and then turning programmes and utility's on one at a time.

  • Stress9411
    Rogue

    @luciansanchez82

    Thank you so much for answering.
    I just tried that and it doesn't solve the problem. :(

  • BurnBacon
    Vanguard
    Insider

    @stress9411 said in Bad Support Ticket + Coarsebeard:

    @luciansanchez82

    Thank you so much for answering.
    I just tried that and it doesn't solve the problem. :(

    Speaking of answering with an automatic answer....

  • Stress9411
    Rogue

    @burnbacon

    What? There's a huge difference from sending 2 EXACT SAME messages without even reading the ticket and saying thanks to a dude that's trying to help me.

  • Stress9411
    Rogue

    bump. . .

  • Stress9411
    Rogue

    At this point, just don't buy the game. 1 month of game pass wasted. Didn't played it yet. Really delusional. Shame that I can't leave a review.

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