Hey everyone,
I just wanted to drop by to share my story as of late with my experience with SoT's / Rare's player support system.
To make a long story short, I got a 2 week enforcement action after an argument with another pirate on Xbox chat. It was well deserved, I admit it, so I patiently waited the 2 week period to end so I could get back in the seas with my crew.
2 weeks pass and my enforcement action is lifted from xbox/microsoft. So I attempt to log in SoT and I get the redbeard error message. I didn't understand. I've done nothing in game to deserve a soft-ban, let alone a perma-ban. I immediately contact SoT support through their support system and let them know that I still cannot play after my xbox ban has been lifted. They reply saying I've been permanently banned from SoT as a result of breaking the Pirate Code of Conduct. As I have not done something in game to receive a penalty over, and as my xbox suspension for that offense is already lifted, I asked them when and where did I break their Code of Conduct. They refuse to give me a straight response, and just say that "their decision is final" and the reason for the ban is the comment that got me the xbox suspension. Again, this was something that happened fully in Xbox, and not in SoT. I created another ticket or two trying to get an agent that would actually give me some real answers, as I have over 1700 hours in this game, and loads of content that I cannot retrieve anymore via a new account. Such as LSD and old season passes. They now threaten that all new tickets will go unanswered and marked "resolved" and that they will suspend me from the support site if I continue to question them.
I'm really fed up with how awful their player support system is. I've contacted xbox and microsoft and both have ensured me that a suspension on xbox CANNOT and SHOULD NOT leak into in-game unless there was a separate offense made in game as well - which there was none, or at least, if I did something wrong, I would like to see some proof of it as I am genuinly confused how I can lose my account that I've been playing since 2019 without even as much as a warning.
If you have managed to read through my story, and have any suggestions on what other actions I can take to get some real answers, I would really appreciate this as I'm downright upset with how Rare treat's their player base.
Thanks for listening,
CPT Skalywags