FEEDBACK: Rare's support team either doesn't care, or thinks we're morons ...

  • Hello my fellow mateys,

    I come to you today being (lightly put) FURIOUS!!

    Just look at the ABSURD I'm going throug for trying to help Rare and raise awareness for the highly flawed and (apparently) extremely over-abused system that is 'Alliance' in Sea of Thieves!

    Enjoy!

    First, I file in the report:

    alt text

    I receive a mostly generalized message, but nonetheless, one that clearly states I am not providing enough evidence.

    alt text

    After realizing I have no need to keep this Discord server a secret from the people I am actually reporting it to, I provide all the evidence in the world: access to the Devil's den.

    I even attempted to provide a possible solution that I personally see fit in this situation, as I know this is for a fact one of many Alliance Discords out there.

    alt text

    Up until that point, I can say that the discussion was mostly running normally, but THEN my head was chopped off...

    I received this message from another Rare employee, who immediately closed my case and marked it "Resolved".

    alt text

    What the hell?! How was ANYTHING resolved?! Not only are we back to square one, but both employees have clearly demonstrated that they COMPLETELY FAILED to assimilate the issue and that they just tried to ignore both myself and the issue I am attempting to raise awareness for...

    Being both annoyed and disappointed by one of the most unprofessional replies I have ever received, I attempted to re-open the case and reach a proper conclusion.

    alt text


    If I am allowed the freedom by the forum's administration, I will keep you guys posted on how this develops.

    But really, the level of "we don't care buddy, now buzz off" from people who are being paid to properly digest and handle such signals, is just ridiculous, to say the least.

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  • I'm 100% against alliances and wealth sharing and criticize both often but I dunno why you're reporting people.

    The feature should be gone. It's counter productive to the stated vision of the game. It removes significance from commendations and cosmetics which weakens the game. It creates a environment with far less risk and maximized reward which is a complete imbalance. Not sure why they would push back on pve only and then allow a feature that not only mostly allows it but also rewards it significantly

    but people aren't doing anything that should be reported, they are cheesing something the developers allow

  • Lol what rules do you think are being broken?

    Are alliance servers corny b/c of the way they cheese progress, uncontested in what is supposed to be a PvPvE environment? Yes.

    Are they against the rules? Nope.

    I have seen some forum comments that claimed some alliances using a paywall for access, which probably does violate some line of text in the ToS. This, I would think is reportable.

    But just a regular alliance server?

  • @wolfmanbush @theblackbellamy

    I'm not sure you've read my post firmly. Where have you seen me imply that anybody is breaking any rules?

    The only thing I'm clearly stating is that people are creating a fake PvE-only environment, and they are abusing the way Alliance system works to the maximum, by farming gold, reputation and commendations 5 times faster.

    Maybe you guys think such thing is "normal"? Maybe you believe it doesn't need handling... but I do.

  • @greengrimz said in FEEDBACK: Rare's support team either doesn't care, or thinks we're morons ...:

    @wolfmanbush @theblackbellamy

    I'm not sure you've read my post firmly. Where have you seen me imply that anybody is breaking any rules?

    The only thing I'm clearly stating is that people are creating a fake PvE-only environment, and they are abusing the way Alliance system works to the maximum, by farming gold, reputation and commendations 5 times faster.

    how are they abusing anything?

    it's a (imo) terrible feature that they take advantage of. The entire feature is nothing but cheese. Cheesing cheese isn't abuse

    this is on the dealers not the consumers

  • @wolfmanbush

    how are they abusing anything?

    it's a (imo) terrible feature that they take advantage of. The entire feature is nothing but cheese. Cheesing cheese isn't abuse

    I'm not English, but I'm pretty sure that "to abuse" is a synonym of "to take advantage of" mate. We're talking about the same thing here...

    this is on the dealers not the consumers

    I never stated anything different than that.

    And by the way, this is another indication that you didn't read my post, because if you did, you would see that my proposal for a fix is through game handling. It is not pointed towards users/communities.

    The biggest absurd is actually on these emoloyees' side, as they are the ones asking me to report particular players...

  • @greengrimz said:

    Where have you seen me imply that anybody is breaking any rules?.. people are creating a fake PvE-only environment, and they are abusing the way Alliance system... Maybe you guys think such thing is "normal"? Maybe you believe it doesn't need handling... but I do.

    Look bro, you're preaching to the choir if all you're arguing is that alliance servers exploit the queueing system and alliance mechanics.

    I get it, and I'm with you there.

    I guess I'm confused as to why, if you understand this isn't technically against the rules, you would bother to report them in the first place.

    Let me ask you this: what did you expect was going to happen? What did you hope Rare would do after your report?

  • I agree, Rare bans for no reason and fail to look at PvE that exploits the game, for example. Requiem, a 15K member server that focuses on just PvE, Rare happily advertises these servers and BANS people in PvP servers. A streamers TDM server (like 1000+ members) was Raided by Rare devs and they banned everyone in it for just being there and having a matching gamertag, the server didn't violate any ToS nor the streamer was breaking any ToS himself

  • @ste4lthles i agree i got 1 week ban for being toxic but all i do was playing tdm lol

  • Let’s all be frank here.
    This isn’t about how “wrong” an alliance server is or the support team doesn’t do anything about it.

    It’s about one player who joined an alliance server and may or got betrayed. Lost his loot and got kicked in the process. Thus losing all rewards. Now they want to shut down the server, and exploit that had been around for so long, and was even known it be a thing when it was first tested and released.
    Even as far to blame Rare for it.

    Fact of the matter. This not feedback but bad experience and attempt to blame the game/creators for it. Not the player themselves. They can deny it but that the vibe I’m getting and I’ve seen people pull this stunt before. Join a group, got tricked and thus making the game at fault. Not the player who fell for it.

    Also. If people want to make alliance servers. Grind out good and loot. Maxing out there ranks. Only to later complain on the forums about having nothing to do because they “finished”. Let them.

  • @ste4lthles That is true, and that was sad :(

    But why would you wish that on other players in other discords? Being banned for no reason other than association?

    As for the alliance server exploit, as with any exploits, if Rare has an issue with them, they should patch them out. Banning a player for doing something the game allows is dumb.

  • @burnbacon ok buddy if u type his name on twich u can see that all he do is hoping server for reapers he is trying to say that bc of these alliance servers a lot of people are not playing the game as it is made to play

  • @theblackbellamy did u read the whole post ?

  • @theblackbellamy

    Look bro, you're preaching to the choir if all you're arguing is that alliance servers exploit the queueing system and alliance mechanics.

    I get it, and I'm with you there.

    I guess I'm confused as to why, if you understand this isn't technically against the rules, you would bother to report them in the first place.

    Let me ask you this: what did you expect was going to happen? What did you hope Rare would do after your report?

    I expect Rare to take measures against fake PvE environments, which are over-abused by people who cheese themselves 5 times faster than usual/intended.

    And the reason I reported the Discord server was so that I may give Rare an example that these practices do exist, and are in fact on a quite large scale too.

    And after the brilliant replies I received from both Rare employees, I now expect a bit more professionalism on their side as well.

  • alliance discord servers = player exploited pve servers thats just the fact theres no loop hole or other meaning to it

    i would highly advise rare to actually get rid of the the 24/7 moderated pve servers that they keep up if not?

    then why not just add a pve mode while we're at it theres literally no difference

    "but uh its harder to join these servers" gods no it isn't do you know the only thing you need to do?

    step 1: google sea of thieves alliance discord servers

    step 2: press any of the many links that shows up

    step 3: join discord

    step 4: profit ez pve server

    hell even seen plenty of advertising for these discord servers on the xbox LFG on multiple occasions

    i literally find this contradictory the developers does not allow pve servers but they semi allow it at the same time

    i am all in favor of people who have managed to collect people on their server convinced them to join a untrusty shaky alliance that could literally fall apart any minute thats commitment and hard work to get a fully trustworthy alliance going

    but these discord servers that got staff working 24/7 to keep a single server up at all times mmm no don't like it

  • @h4x3333 Lol I thought I did but if I missed something obvious, feel free to point it out.

    OP reported an alliance server and offered his feedback and suggestions on how to nerf the alliance system with split rewards. Which is, btw, identical to something I've suggested in the forums too. Rare responds with a generic, dismissive, "here's how to report players" message and marked the issue resolved.

    What part did I skip over?

  • @burnbacon said in FEEDBACK: Rare's support team either doesn't care, or thinks we're morons ...:

    Let’s all be frank here.
    This isn’t about how “wrong” an alliance server is or the support team doesn’t do anything about it.

    Please allow me to be perfectly frank with you too mate: I stopped reading exactly where the my quote of your post ends, because this IS INDEED about those two things specifically.

  • @theblackbellamy said in FEEDBACK: Rare's support team either doesn't care, or thinks we're morons ...:

    @ste4lthles That is true, and that was sad :(

    But why would you wish that on other players in other discords? Being banned for no reason other than association?

    As for the alliance server exploit, as with any exploits, if Rare has an issue with them, they should patch them out. Banning a player for doing something the game allows is dumb.

    Nobody said anything about players being banned my friend. IF somebody else implied that, I would like to clarify for myself (for the third time) that the solution for me is to adjust the gains when loot is sold while within an alliance with other ships.

    Please do not misinterpret my post!!! I, by any means, DO NOT insist or support the idea of anybody getting banned, just because they used the tools they were given wisely!!!

  • Read through the whole post, can't see what the fuss is about.

    Firstly no rules seem to be broken, so what exactly can Rare do other than file away you ticket? I'm sure they're fully aware through background data that alliance servers exist. If there was an issue they felt needed attention, they would have already addressed it.

    Secondly, who cares? If someone/some group takes the time to organise a server into an alliance then more power to them. As long as they do it in a fair and non-toxic way (bullying players into giving them their ship, for example) then they aren't doing anything wrong.

    Thirdly, if I were the analyst who read your entitlement, I'd be inclined to close the ticket as well.

  • In a game where nothing you earn or unlock gives you an advantage over other players, I couldn't care less who plays where.

    All I care about is the sense of achievement I will get each time I reach any goal and knowing I did it the way it's supposed to be done.

    That's enough for me.

    If people have to cheese to get that feeling and sense of achievement, then that's up to them.

    I believe Rare are fine with server alliance's, just as they are fine with server hopping for content.

    If at any time they suggest otherwise. Then is the time to report such practices I guess.

  • @jollyolsteamed said in FEEDBACK: Rare's support team either doesn't care, or thinks we're morons ...:

    alliance discord servers = player exploited pve servers thats just the fact theres no loop hole or other meaning to it

    i would highly advise rare to actually get rid of the the 24/7 moderated pve servers that they keep up if not?

    then why not just add a pve mode while we're at it theres literally no difference

    "but uh its harder to join these servers" gods no it isn't do you know the only thing you need to do?

    step 1: google sea of thieves alliance discord servers

    step 2: press any of the many links that shows up

    step 3: join discord

    step 4: profit ez pve server

    hell even seen plenty of advertising for these discord servers on the xbox LFG on multiple occasions

    i literally find this contradictory the developers does not allow pve servers but they semi allow it at the same time

    i am all in favor of people who have managed to collect people on their server convinced them to join a untrusty shaky alliance that could literally fall apart any minute thats commitment and hard work to get a fully trustworthy alliance going

    but these discord servers that got staff working 24/7 to keep a single server up at all times mmm no don't like it

    My... point... EXACTLY !!!

  • @theblackbellamy said in FEEDBACK: Rare's support team either doesn't care, or thinks we're morons ...:

    @h4x3333 Lol I thought I did but if I missed something obvious, feel free to point it out.

    OP reported an alliance server and offered his feedback and suggestions on how to nerf the alliance system with split rewards. Which is, btw, identical to something I've suggested in the forums too. Rare responds with a generic, dismissive, "here's how to report players" message and marked the issue resolved.

    What part did I skip over?

    So why are you hating on me, instead of supporting me? :D

  • @greengrimz Yeah I was replying to stealthes' comment about bans lol.

    Initially I was confused as to what you were trying to accomplish, but I have a better understanding of what you want, which I could cosign btw. I just don't think you're going to get that sort of change from a single report.

    To be honest, this far into the game with these alliance servers being as prominent as they are, I don't think we're going to get that change at all.

  • @theblackbellamy

    To be honest, this far into the game with these alliance servers being as prominent as they are, I don't think we're going to get that change at all.

    Not unless we stand up we're not!

  • @greengrimz said in FEEDBACK: Rare's support team either doesn't care, or thinks we're morons ...:

    @theblackbellamy

    To be honest, this far into the game with these alliance servers being as prominent as they are, I don't think we're going to get that change at all.

    Not unless we stand up we're not!

    Gonna be quite an uphill battle for you warrior

    When the supplier is happy giving out free ice cream and the consumer is happy consuming free ice cream there ain't a whole lot of leverage there to break that business arrangement up

  • @greengrimz said:

    So why are you hating on me, instead of supporting me? :D

    Naw, no hate homie :). Sorry if it came across like that.

    I 100% support the idea of splitting rewards for alliances & I think you have good intentions in trying to address the problem.

    My only disagreement here was the use of the report system. Which I think caused some confusion in our back-and-forth.

    To me, offering good feedback like you're doing in a report is just as useful as someone coming to the feedback section to complain about a toxic player.

    If you wanna rally the community behind this idea, posting about it here is the best way to do it. A report won't be as effective, as you've learned from the replies you got from Rare.

    I'm not sure how much backing you'd have from the community, but you'll have my support.

  • Im against alliance servers, they're actually boring to be honest....because it removes the "fun" for me when playing.
    But reporting alliance servers wont get you anywhere. - Because many of them are "supported" by RARE.
    I'm in one alliance server but never actually played on it just checking the discorde out.

  • As this thread is intended to call out our customer support team, it will now be locked. Please refrain from creating posts with the intention of stirring unrest or calling for a witch hunt.

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