For those having issues with DLC codes/items.

  • Chris5626
    Ship Mate
    Insider

    Seen lots of threads with people having issues with either receiving DLC codes or obtaining the items granted by DLC codes. Below is a list of the DLC released so far and the relevant support articles for those having issues.

    DLC released so far
    Black Dog pack - For preordering the game.
    Ebon Flintlock pistol - For joining selected Sea of Thieves Mixer streams.
    Ferryman clothing set - For purchasing Sea of Thieves XBox Controller.
    Founders pack - For participating in the closed alpha testing.
    Mercenary pack - For purchasing 3 Months XBox Live.
    Midnight Blunderbuss - For purchasing Sea of Thieves 2TB HDD.

    I preordered. Where is my Black Dog pack?
    https://support.seaofthieves.com/hc/en-gb/articles/360000754447-I-preordered-Where-is-my-Black-Dog-pack-

    I watched the Mixer stream. When do I get my Ebon flintlock pistol?

    How do I access my downloadable content in-game?
    https://support.seaofthieves.com/hc/en-gb/articles/360000814307-How-do-I-access-my-downloadable-content-in-game-

    My issue is something else
    If none of the above resources are of any help to you then:
    Contact Support by clicking HERE
    or speak to the Retailer you purchased from if they have not given you a code.

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  • Look Behind You
    Vanguard
    Insider
    Moderator
    Founder
    Deckhand

    @chris5626 point 6 on here is worth a read too
    https://www.seaofthieves.com/news/launch-status-update

  • Chris5626
    Ship Mate
    Insider

    I think Point 6 is covered in the second of those two support articles but it does stand out more in the one you linked to so thank you.

  • Sargent Sully
    Captain
    Insider

    Personally still waiting on the flintlock and Mercenary packs, but they will apparently arrive next week.

  • Chris5626
    Ship Mate
    Insider

    @sargent-sully said in For those having issues with DLC codes/items.:

    Personally still waiting on the flintlock and Mercenary packs, but they will apparently arrive next week.

    Yes, I believe the Ebon Flintlock code should be sent to everyone that qualifies for it within the next 7 days. If you have redeemed the code for the Mercenary pack but not yet received the items then the next patch which is currently scheduled for early next week should address that.

  • Chris5626
    Ship Mate
    Insider

    Just waiting on the Ferryman set and the Ebon Flintlock myself, was lucky enough to have the other codes go through in time.

  • Sargent Sully
    Captain
    Insider

    @chris5626 Actually I bought the subscription on the 21st, but it was from Microsoft and they apparently will deliver it after 10 days.

  • Chris5626
    Ship Mate
    Insider

    @sargent-sully said in For those having issues with DLC codes/items.:

    @chris5626 Actually I bought the subscription on the 21st, but it was from Microsoft and they apparently will deliver it after 10 days.

    Oh I didn't know that. I bought my subscription from Amazon as a digital code and they sent the Mercenary code at the same time.

  • Chris5626
    Ship Mate
    Insider

    Updated original post to include link to the Mixer FAQ for those asking about the pistol skin.

  • Chris5626
    Ship Mate
    Insider

    @Deckhands Do you think there is any chance of a sticky or announcement thread on this subject? So many new topics being created about these three things.

  • DHG IXxRMACxXI
    Marauder
    Founder
    Deckhand

    @chris5626 Highly unlikely as there is already an article in support regarding these issues.

  • Chris5626
    Ship Mate
    Insider

    @dhg-ixxrmacxxi Fair enough, just thought it might be worth looking at due to the numbers still asking the same questions.

  • kooooolwhiiip
    Marauder
    Insider

    I have trouble. So I pre-ordered the sea of thieves and when I bought the game the lady never told me there is codes on my receipt I threw it away now I have no code plz help ty

  • XXxSonOfGunsxXX
    Ship Mate
    Founder

    @chris5626 you for got one dlc the founders dlc for those who have helped develop the game through the closed alpha and the betas

  • Chris5626
    Ship Mate
    Insider

    @xxxsonofgunsxxx said in For those having issues with DLC codes/items.:

    @chris5626 you for got one dlc the founders dlc for those who have helped develop the game through the closed alpha and the betas

    Quite right I did, will update now. Thanks for pointing that out.

  • Corvus Sole
    Marauder
    Insider

    If Rare could made this topic a mega thread it would be easy for all the newcomers that asks the same questions everyday

  • Chris5626
    Ship Mate
    Insider

    @gwynbiaidd said in For those having issues with DLC codes/items.:

    If Rare could made this topic a mega thread it would be easy for all the newcomers that asks the same questions everyday

    I've checked with the @Deckhands and they seem happy that this is adequately covered in the Support section.

    It does seem like less people are asking now than they were a few days back and as these issues are fixed or are being fixed hopefully threads like this won't be needed.

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