Not able to write a support ticket

  • It has been nearly 3 weeks since I have been able to write a support ticket..below is a link showing what happens each time I try to issue a support request. Basically I login to my sot account. Go to support page click submit support ticket and as soon as I do it logs me out. I log back in and it repeats it everytime.

    [Mod edit]

  • 5
    Beiträge
    3.9k
    Aufrufe
  • @lt-josh84 to send a support ticket you need to login seperatly, so if you didn't log into the forums you have to login twice...then it should work
    Also I prefer to open the support ticket site following way:
    -top menu
    -support
    -status
    -contact support

    Worked everytime for me...

  • @schwammlgott watch the video I attached. It's how I do it. Been doing it for years the same way u do..now I cant

  • @lt-josh84 I watched it already...sorry, can't helo you otherwise

  • Dont have a chance to watch the video since i am at work, but maybe this will help:

    have you tried deleting your history and cache (including cookies and all that jazz) ?

    Otherwise:

    @Musicmee could you help out here for a sec? maybe you could get him/her in touch with someone at rare in order to solve this issue

5
Beiträge
3.9k
Aufrufe
4 von 5