Game keeps crashing. Xbox one S

  • My game keeps crashing. If I actually get past the load screen, cant run more then 20mins ish before a lock up and dashboards.

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  • @nayfe-pacewell Hey there, are you using an HDR TV by any chance?

  • @rarecsm I dont think so. It's not that grand of a scale tv..

    1080p led or lcd.. just a cheapy

  • @nayfe-pacewell Could you try the following, just in case its enabled:

    1. Press the Guide button on your Xbox controller
    2. Select Settings found on the far right tab
    3. Select Display and Sound
    4. Select Video Output
    5. Select Video Modes
    6. Uncheck Allow HDR
    7. Reboot your Xbox One console.

    If it works, reply and let us know. If not, put a support ticket in and we will get some diags from you.

  • @rarecsm the option to toggle alow HDR is locked to OFF

  • @nayfe-pacewell Ok thanks for the update, if you put a ticket in we will gather some info from you.

  • @rarecsm I have done so.
    Thank you very much for your time :)

  • My sea of Thieves keeps crashing a few minutes after being in the loading screen I don't know what to do

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    @Connie1235192 If you are having issues you can create a new thread in the Troubleshooting section of the Forums or contact Support.

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