Support Issue, Ship Journal Tab

  • The problem is, that my Ship Journal Tab aint working for 12 months. I tap there it loads up for 40 seconds and then says "An Error Occured, Please Try Again Later". I cant see my milestones, i cant edit pinned ones in captain log book. I've been asking people on the seas about it, and it seems im not alone on it, while it never was even listed as a know one. Its not a connection issue or something, as if i log in to new account this tab works as intended, as well as on my account on the Insider. Its something with my account on their side, database, dont know.

    I raised 3 support tickets during the year about it, they always say "We investigate and let you know" sort of answer and closing the ticket instantly.
    I need help. But it seems i cant get it with support. What should i do?

    Im posting here about that, as i dont know what to do at this point.

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  • @coopers-rum

    3 years here, doubt this will ever be fixed.

  • But there should be something we can do, so devs respond to it.
    Support just closing tickets with default answers...

  • @coopers-rum

    I've submitted a million reports and made my own threads here, I don't think this is an issue they can actually fix. Probably lost in the spaghetti code.

    My guess is it affects such a small amount of people that they see it as acceptable, and if they tried to fix it, they'd probably mess up a lot of other stuff.

  • @coopers-rum can you access that info on the website, or is it just the in game tab having a problem?

    Odds are there is a specific milestone or something is causing a problem during loading which is why it doesn't affect everyone.

  • @d3adst1ck

    an you access that info on the website, or is it just the in game tab having a problem?

    Odds are there is a specific milestone or something is causing a problem during loading which is why it doesn't affect everyone.

    I can browse milestones on website just well. They do work and progress.

    @worst-tdmer

    I've submitted a million reports and made my own threads here, I don't think this is an issue they can actually fix. Probably lost in the spaghetti code.

    My guess is it affects such a small amount of people that they see it as acceptable, and if they tried to fix it, they'd probably mess up a lot of other stuff.

    The thing is that its not really a small amount of people. Pretty much any veteran player im asking they having the same issue.

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