MISSING ARENA SHIPSET

So, I'm not sure if I'm the only one here, but I was level 5 in Arenas and found out you could get the five ship sets after it closed. For some reason, though, I don't have the ship sets. I'm just wondering if I'm the only one with this problem or not. I also put in a support ticket, and they said I don't meet the requirements even though it says you just had to be level 5 or higher.