6-Year Veteran & Avid PvPer with 2,000+ Hours Frustrated by Report Handling

Agreed with the above. In game reporting right now is garbage and absolutely pointless when they just ask you to submit evidence on the site via a new ticket with the reference of your first one attached (pointless) so best just reporting here no matter what for.

@black-eye-wy

Rare chucks the dice on what is and isn’t enforced. Bans non cheating players while thebs just runs rampant making a laughing stock out of easy anti cheat. I haven’t played much since the announcement of the nerfing of the blunderbuss, but from all that I have been reading and seen, SOT is down a ton of players and the game is struggling to stay afloat as they continue to introduce more “things” no one is asking for.

@captdirtyoar I did not. I do my all my reports through the website directly and comment links to all my videos.

I am posting a update. Another employee reached out to me from this post I made and got me a new person to investigate my ticket and investigate the person who mishandled my ticket. The player I reported along with all the evidence I had was permanently removed from the game and I was notified that the employee who originally handled my ticket was being looked at as well. I also received a apology from both employees who helped get this sorted out for me. I am beyond delighted that this didn't fall through the cracks and that other employees showed they really did care. A very positive step for sure! I want everyone to know, players and employees. I'm not here to shame this game or make it sound bad nor do I ever want to do that. I love this game and have spent so much time enjoying it. I hope this game gets fixed in all the areas it needs and I hope we can continue enjoying it together!

So your upset that you don’t know if the player got punished or if your report was fully reviewed??

@burnbacon I was upset with how the request was handled and how my report was never reviewed. The previous person that was assisting me didn't even look over my evidence before closing the post. I typed up the full report than said I would follow up with links to the clips. Minutes after the case was already closed saying I supplied no evidence before I could copy and paste all the links to my stream clips. After asking why the case was almost instantly close and re opened the case along with posting more clips, the case was again closed but this time with no explanation or response. That's what frustrated me.

Hey everyone,

I know the last post from this whole thread was 9 months ago, but I’m hoping someone will read this and be able to provide some insight on this current frustrating situation I’m in.
I have been playing this game for a few years now, with over 5k+ hours. I just recently got back into the game after taking a long break.
Upon starting to get back into this game and giving it another chance, I randomly found out that I was red-bearded. I submitted a ticket, asking why I received this ban when I have never cheated or exploited in this game before. I was told that it was because my original game license was banned due to it being linked to another account that was permanently banned. For some context, a few years ago, an old friend of mine logged onto my computer with his account, which was permanently banned, that I was not aware of at all. To my surprise, I wasn’t able to log back onto my account that was clean, never even a yellow-beard. I had then purchased a new game license and was able to successfully play for years more on it, without even contacting support at that time. But all of a sudden when I explain this exact situation to the Rare support team, I am told to buy the game AGAIN in order to “fix it”, even though I already did buy the game years ago on a new license and they randomly banned it just recently due to an error of that person causing my account to get banned years ago, which I was completely unaware of, and not my fault.
I have opened several more tickets, where this guy named “Captain Savage” keeps closing my tickets after telling me they can’t do anything about it, even after explaining that I did exactly what they told me to do, which was to buy the game AGAIN. I never should have had to buy it again, but I gave up and just bought it again because they weren’t reading my tickets and just kept closing it. And guess what? The new game I just bought now was also banned. So in fact, what they told me would “fix the issue” did not fix it. I wasted my time and money on a new license (which I now refunded thankfully) in the way they told me would fix this issue, and it did not work. Again, I opened a 4th ticket explaining that me buying the game again (which I never should have had to do in first place) did not fix the problem and in fact, still led me with the same error of not being able to play the game and sail the seas. After telling them that it did not work, and to please read my message and not just dismiss it, I was told by Captain Savage, “You've received your final response regarding the ban in the ticket.
Further contacts on this topic will be closed without response.”*
So please, can anyone tell me how I can go on about this? I already have 2 friends who have also submitted tickets on my behalf trying to help me. I will never be able to play the game I spent thousands of hours on again if they don’t unban me for something I never did, and for their unaware and disrespectful support team that has done nothing but caused me to waste my time and effort into trying to resolve this. I had originally took a long break from this game because of the downhill path it’s been going, as you know many competitive players have quit the game due to this. But I decided, “hey, let’s attempt to give this game another chance” and when I do, I get banned for someone else’s mistake that was done years ago, that I was not aware of at all.
If anyone has any ideas and cares enough to provide some insight, it would be much appreciated.