Purchase glitch (lost 500k) please fix

I went into the pirate legend hideout to buy the ghost figurehead and bought it. It took 500,000 gold and I never got the figurehead.the first time the video cuts is when I switch servers. I went back to the shipwright and bought it again but i received it this time. I never got refunded my 500,000 gold. Please fix this and give me my gold back if you can.
Video link: https://youtu.be/8ntdS-MhUpA?si=K3lFEAn3rgPoJFv4