SOT SUPPORT IS AWFUL

  • So i have been playinn sot for a year with around 250hours and have been never banned before until around febuary my steam acount was hacked i reported it to steam support and beacuase they are insanely good i got it back within 2 days. After a couple days i went to play sot but when i logged in it said that i had the redbeard error, so i made a sea of thieves report and after 5 days they responded with saying that someones pc logged in to ur steam acount with a sot ban so i also got banned. i showed them the steam support conversation i had and that the i got hacked but they still did nothing. they just keep closing my tickets now ots been three months i have tried to make tickets i thought maybe the would help me but they still did nothing. do you guys have advice or tips? because i really liked playing sot with my friends

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  • You were unbanned once due to saying you were hacked.
    You were happy about it. But now they can’t unban you due yo other reasons. So now support is awful….

    Also. This message will be locked :(

  • Two times really, Steam has plenty of features to protect your account so they can't get hacked, like two factor authentication and phone verification. Maybe support thinks your the actual one that being dodgy and using being hacked as an excuse, seen it many many times before.

  • [mod edit] He said steam support helped him get his hacked account back, and then sot support just closed his ticket because they dont know how to actually help people through remotely complex situations. You are right though that this will be closed because admins would rather protect employees than consider important feedback.

  • @itzeggward Your post has been edited as it goes against the Forum Rules and Pirate Code.

    ALWAYS:

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    Name calling, personal attacks and using derogatory language against Community Members, Rare Employees, Global Moderators or Deckhands is not acceptable. Using such language will result in a warning, then temporary ban from the Forums and a final warning. If the action is persistent or increasingly aggressive, a permanent ban from the Forums will be issued.

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  • @burnbacon no i wasnt unbanned

  • @captdirtyoar ye but i have the proof and they still dont want to do something

  • and yes they closed my ticket and did not reply

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