Hi,
Getting rid of chat in arena is a terrible idea, not to mention an inconsistent one when you can easily just go on adventure mode and say whatever you want. It also doesn't really fit in with this whole "shared world" narrative either. And as others have pointed out - you can still use the team chat function to offend others anyway.
We live in a culture that is obsessed with "offense" and being offended as if that warrants the alleged "victim" some kind of medal, to the point where we actually make it worse by just pretending it doesn't happen and instead put a blanket over it, rather than challenging both the person who is offended to be more resilient and empowered and that they won't perish just because of what they hear and then we challenge the alleged offender too at the same time. Just sweep it under the rug and pretend it doesn't exist - that will stop it for sure (sarcasm).
It is kind of ironic that for accompany that is so enbibed in the culture of being diverse, it is wary of taking responsibility for this particular aspect of it's own creation by just assigning the same moderators to the game mode who also moderate adventure mode issues.
But, in their defences also, I understand why they would do it. I understand the business need to be "all inclusive". There should be clear distinctions too as to what is and isn't allowed, but then it can get very clinical. I would say as long as it isn't a form of discrimination or a real life threat - then everything else within reason (hard to say as this is a subjective notion) goes.
But if you hear anything like this:
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"your father was a hamster and your mother smelled of elderberries"
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"Haha, you lost, don't cry!", "get gudworm", "tee hee you got wrecked", "go back to the maiden voyage bucko"
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"You are the worst pirate ever!", "try hard", "I hate you", "you got no scoped 360'd d00d" etc.
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Swear words etc;
Then while I personally would not use the above vernacular in game, they still should not be misconstrued as a "reportable offence", just because you are offended - it does not mean you are right. Pirates were no doubt very rude to each other and would be no place for those who are easily offended to make a career. I bet one of the reasons they removed it is because they probably got lots of complaints about things that weren't really worthy of being reported, much like the same way people moan about PvP to them...in a PvP centric game.
The reality is - the real world is generally not a very nice place when you strip back the subtleties of manners and laws. I understand RARE want to create this utopic "safe space" for everyone, but that it is also incredibly hard to do that in a game that encourages the robbing, killing and general pirate like behaviours to others, be it intentionally or otherwise.
What I am saying is that, yes there should be rules against hate speech for example, but that this is also the internet and what people say in game, shouldn't necessarily be taken too literally as an expression of their true self. Of course, just because there is this veil of anonymity within games - this also doesn't mean people should be as horrid as possible. If I attack someone else, or vice versa in game - then I will still remain polite to them no matter what. At the end of the day though, we are all pretending to be pirates after all.
For me, I don't care what people direct against me or say in a pirate game like this. Being offended is merely a barometer of my own self control. Banning voice chat in certain areas might actually be hindering the chance for new players to make friends too. Yes I get it why they want to police it - but what is deemed offensive is so arbitrary, that list of things on it is infinite. If you have chat on - then at least people can be challenged if they say terrible things to others.
RARE, just have a robust and streamlined reporting structure. Make sure everyone knows that clear evidence is required and make sure that expectations of what is and what isn't ok is made clear upon the submission of any reports. The community here actually is quite well mannered and well meaning for the most part I think, let them help police this too - job done.
Cheers