Didn´t get the preorder bonus

  • Yuoyo
    Captain
    Founder

    Well i just joined the game and cant find the preorder outfit anywhere, is this a known issue or am i missing something?

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  • Skaary27
    Marauder
    Insider

    same here, prob. we will get it later ?

  • JK1N
    Marauder
    Insider

    i have the same problem

  • Cadrir

    Same here no notification by email either

  • Jackinski
    Captain
    Founder

    @yuoyo i have the same problem

  • CaptainDusty774
    Ship Mate
    Insider

    Multiple forums said that if you preordered after the end of January the preorder bonus will not be available u til tomorrow

  • Mad Jim Rogers
    Commander
    Insider
    Founder

    you will get an xbox live message with the code sometime tomorrow

  • SPAM Chunks
    Ship Mate
    Insider

    @realbadhor5e I preordered from GameStop and didn’t get a code from them either. Will I still get a code for the black dog outfit?

  • Riley IV

    I can't get the preordered stuff and I preordered the game

  • CaptNHempleg
    Founder

    @yuoyo It says in the email sent to the ones who pre-ordered that it may take up to a week for our gear to appear in our clothing chests and weapon chests. Just hang in there and enjoy the swashbuckling action.

  • SPAM Chunks
    Ship Mate
    Insider

    I didn’t get a code or anything from GameStop either. If you figure it out please let me know.

  • thready11

    Same I didn’t get anything

  • SukiBiohazard

    Me too. I pre ordered November last year and i got nothing with my pickup :(

  • rickstewart1978

    Also did not get preorder goodies.... sigh

  • Ocean Rider81
    Ship Mate
    Insider

    Rare Support about it:

    " Hello there,

    Please check your Xbox Chat to see if you have received it. If not, they all will be distributed in a couple of days. Please contact us again if you still haven't gotten it.

    Thank you for contacting us and supporting our game.

    Sincerely,

    Sea of Thieves - Player Support"

  • Darkg25

    @ocean-rider81 said in Didn´t get the preorder bonus:

    Rare Support about it:

    " Hello there,

    Please check your Xbox Chat to see if you have received it. If not, they all will be distributed in a couple of days. Please contact us again if you still haven't gotten it.

    Thank you for contacting us and supporting our game.

    Sincerely,

    Sea of Thieves - Player Support"

    For those playing on PC, open your Xbox Game center and as mentioned above, check your chat.

    I got my code yesterday, noticed it in xbox game center by mistake. lol

  • Azim0ff

    @ocean-rider81 написал в Didn´t get the preorder bonus:

    Rare Support about it:

    " Hello there,

    Please check your Xbox Chat to see if you have received it. If not, they all will be distributed in a couple of days. Please contact us again if you still haven't gotten it.

    Thank you for contacting us and supporting our game.

    Sincerely,

    Sea of Thieves - Player Support"

    i was unable to turn the xbox live chat on, it is something at microsoft backend problem i think, gonna retry later. But with xbox chat messaging turned off can i somehow recieve my code?

  • Perfect Dark 51
    Ship Mate
    Insider

    I pre-ordered the game 3 days before it released and haven't gotten the code yet as well.

  • Xyndenar
    Seafarer

    Thx for the hint guys. I havent looked in the Chat of the Xbox-App on my PC. But now i saw that the code is there

  • Look Behind You
    Vanguard
    Insider
    Moderator
    Founder
    Deckhand

    @perfect-dark-51 if you pre-ordered directly from Microsoft then you will receive a message via Xbox Chat message at some point.

    If you pre-ordered from somewhere else, you would need to contact the retailer.

    (I ordered from Amazon and didn't receive a code so emailed them asking and they replied within minutes with an apology and code)

  • AKpy3o
    Marauder
    Founder

    Same problem!

  • KingKromie17

    @yuoyo same problem

  • hughja55
    Ship Mate
    Founder

    @yuoyo said in Didn´t get the preorder bonus:

    Well i just joined the game and cant find the preorder outfit anywhere, is this a known issue or am i missing something?

  • scmiles

    I clicked on redeem code from the Xbox App Chat window and it said it was applied, happy sailing. I go into the game...still nothing at the clothing chest.

  • VeiledGorilla38

    I am on PC and received the code and confirmed it but I still have not received my preorder bonus. W*F.

  • Azim0ff

    @here
    From what i've heard from tech support, the pack will arrive at the nearest game update, which should be really really soon

  • Shuhac
    Seafarer

    I still can't find it. Any word on this?

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