Can't claim commodity crates!

  • Hey guys,

    So me and my friend just hopped on for a nice session. We bought commodity crates, but when we claimed them, first of all, it took a long time to actually get them in hand (8sec), and on the last one, we just couldn't claim it... We tried for about 5min, spoke to the npc, and other npc's before retrying, but still no.

    Hope this can help yall fix this (if it's a gameplay issue :) )

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  • Make sure you send a support request. Probably happened with todays update since they were changing stuff with crates.

  • @thejoshy666 Ahoy matey!

    You may have been possibly been caught out by the following Known Issue?

    Resource and Commodity Crate Collection Issues
    Crews with an active Merchant Alliance Voyage or Message in a Bottle requiring the collection of Animal Crates from a Merchant Alliance representative are currently unable to collect Resource and Commodity Crates after purchase.

  • @musicmee

    Unfortunately, this didn't apply as we had just started and did not have any active voyages. Furthermore, it was weirldly only the last crate that was impacted, all the others were fine :)

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