Game will crash within 10 minutes of play

  • Vaklav9904
    Ship Mate

    As described, I have the game on PC, from the xbox game pass store, and since yesterday, I can't play SoT without having it crash shortly after booting it. No error message either.
    I've done full reinstalls, disabled my antivirus and windows firewall, double checked that I don't have any kind of overclocking, or that my temperatures get too high while playing.
    Since the MS store doesn't really let me see where the .exe lives, I can't really whitelist it directly in my antivirus.

    Looking at event viewer, I see this error:

    Faulting application name: SoTGame.exe, version: 0.0.0.0, time stamp: 0x61a89e06
    Faulting module name: SoTGame.exe, version: 0.0.0.0, time stamp: 0x61a89e06
    Exception code: 0xc0000005
    Fault offset: 0x0000000003fc2254
    Faulting process id: 0xee0
    Faulting application start time: 0x01d80c147fc3348b
    Faulting application path: C:\Program Files\WindowsApps\Microsoft.SeaofThieves_2.106.3544.2_x64__8wekyb3d8bbwe\Athena\Binaries\UWP64\SoTGame.exe
    Faulting module path: C:\Program Files\WindowsApps\Microsoft.SeaofThieves_2.106.3544.2_x64__8wekyb3d8bbwe\Athena\Binaries\UWP64\SoTGame.exe
    Report Id: c73c3526-1578-4cce-b8a2-d0e393be7702
    Faulting package full name: Microsoft.SeaofThieves_2.106.3544.2_x64__8wekyb3d8bbwe
    Faulting package-relative application ID: AthenaClientShipping

    Hope you can help me.

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  • Foxdodge
    Champion
    Insider
    Boatswain
    Founder

    @vaklav9904 There are a few things that you can try on this help page.

  • Vaklav9904
    Ship Mate

    Hi Foxdodge. Thank you for answering!

    I tried every step in that website today:

    -Windows 10 is up to date
    -I uninstalled and reset the MS store, reinstalled and then reset Sea of Thieves ( I don't have it on Steam )
    -I double checked I had the latest video drivers ( Nvidia 511.23 )
    -I don't do overclocking, but I double checked again that nothing was overclocking anything in my machine
    -I further uninstalled my antivirus program to test

    But the error keeps happening. It reads the same in the Event Viewer as my first post.

    What else could I try? I've been playing regularly before the winter break, and didn't have any issues with the game.

    Cheers

  • Foxdodge
    Champion
    Insider
    Boatswain
    Founder

    @vaklav9904 You could also try this, but I think the best thing to do is to raise a ticket with support as they should be able to help you narrow down what's going wrong.

  • Nanodami
    Castaway

    I am also having this issue, if anyone know of any way to resolve this i would be happy.

    Got an up to date gaming pc and nothing should be out of sorts that i can see.

  • Alneratzory
    Marauder

    Me too. This problem started 5 days ago.

  • Vaklav9904
    Ship Mate

    Thanks for the response again Foxdodge. Tried the Nahimic solution as well, but didn't work. I opened a support ticket, if someone finds another solution, I'd be grateful

  • Nanodami
    Castaway

    I might have found a solution. I have been having this issue this entire week now and tried most of the guides. Then i found this post right here on Reddit:
    https://www.reddit.com/r/Seaofthieves/comments/mx28pt/my_game_kept_crashing_and_i_finally_fixed_it/

    After uninstalling Realtek, i haven't had any crashes that kicked me out of the game.

  • xZiRaider
    Seafarer
    Insider

    @nanodami I was having this problem after the update as well, uninstalling the Realtek driver fixed the crashing.

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