Sea of thieves "crashes" shortly after splash screen. Stays hung at a perma black screen.

This is on PC btw.

@vderickv This all happened after the last patch.
I have attempted the following

1.Logging into PC with Microsoft account. Start - Settings - My Info - Login to PC with Microsoft account instead of local account
2.Make sure to update to the latest version of windows
3.Try uninstalling any other app from Microsoft store and reinstalling it before trying to start Sea of Thieves again. If you don't have any download some small app from the store and uninstall it. Has fixed the problem for some
4.Reinstalling fixes the issue nearly every time if the above fixes don't work.

Updated video drivers

Nothing.
Game starts then perma black screen.

@vderickv Good Idea! I am only able to set them at this time via my NVIDIA settings but to no success. Same results after setting everything to cursed and a lower res.

Going to reinstall again and then go that route.

Yup no change after uninstall/reinstall.

Something is very wrong every time I uninstall and reinstall it indicates the install is only 19.48 MB. Any idea how to wipe this from the horrible Microsoft store?

Update: After trying multiple things I could never get the MS Store to download the full 28GB onto my C:. I changed to my other driver and it is now starting the full 28gb DL. Will update if able to launch.

@swimplatypus7 Wish that had worked for me.

For some reason when I attempt to uninstall via add/remove programs under windows it looks like it completes. When I go to MS store to update it indicates its on 19.48MB and then says it was successfully installed.

I just received support response. (Not Verified Yet)

Ahoy there,

The vast majority of cases are fixed by the below steps:
Please follow each of them according to the list, including the last section.

-Try another antivirus / firewall
-Change your NAT to open
-Open up official Xbox Live ports
-Turn off IPV6 in the router settings
-Turn off Teredo on selected routers

How to get the update:

1)Press the Windows Key
2)Type in Check for Updates
3)Select Check for Updates

The update you need to fix your grey screen crash on launch is KB4088776 shown below. If this update is present download, install and finally reboot your system for the update to take affect.

If the update above is not present it is most likely due to the update only just going live. It should appear on your PC very soon! So try again soon.

---

Other Solutions:

Fix #1
Login to Windows 10 with a local Microsoft Account.

Fix #2
Go to the below link and save / run the tool. Follow the on screen instructions to troubleshoot / fix your issue.

Fix #3
1)Press Windows key + R.

2. Type "wsreset" (without quotes) into the Run dialog box that appears, and press Enter.

3. Complete a system reboot.

4. Log back in to the Store with the authorised gamertag and attempt the download again.

Fix #4
Uninstall and reinstall the game.

1. Press the windows key
2. Type in Sea of Thieves
3. Right click and uninstall the game
4. Install the game again from the Windows Store app

Fix#5

Right click the clock on your start menu
Select Adjust date/time.
Untick then retick Set time zone automatically.
Reboot your PC

Still having the issue please complete the below to allow our engineers to investigate further.

Diagnostics:

#1

1. Press Windows key + R
2. Enter the below command.

powershell -Command "Get-EventLog -LogName Application -newest 10000 | where {$_.Message -like "SeaOfThieves" } | Export-Csv "$env:USERPROFILE\Desktop\SeaOfThievesErrors.csv""

3. Once the process finishes please find the SeaOfThievesErrors file from the desktop and attach it to this ticket.

#2

1. Press windows key + R

2. Enter the below command
   wscollect

3. Please find and attach the storelogs located on your desktop and attach it to this ticket.

#3

1. Press the windows key
2. Type in dxdiag
3. Run the dxdiag
4. Select Save All information and attach the dxdiag file located on your desktop to this ticket.

Regards,
Sea of Thieves – Player Support

Fixed: I just went ahead and "reset"/re-installed windows.

My buddy also had this issue on XBOX.

I suspect something is/was corrupt in the original download that caused this. I don't know his status but he was resetting his xbox (not sure what that means) and was going to DL again and install.

@dynamo512
Yeah I just reinstalled windows fresh and everything worked.

My buddy on xbox factory reset his xbox and it worked