Where is my "Black Dog" content?

  • Alfrythebestboy
    Legend
    Insider
    Founder

    I have redeemed the "Black Dog" content. In the manage game section there is no DLC, I checked in the chests of my ship, but I did not receive anything! Why?

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  • DustOfTheDeath
    Master
    Insider

    Have you got a message in your XBox live account?
    When did you purchase the game, and did you buy it at the windows store?

  • Dr rock68
    Master
    Insider
    Founder

    I got a code from amazon,redeemed it but no outfit anywhere,anyone know how to get it.

  • Musicmee
    Vanguard
    Insider
    Moderator
    Founder
    Deckhand

    @alfrythebestboy @rainmaker66

    Ahoy there!

    You may be interested in the following support article, there may be a delay in it turning up.

    https://support.seaofthieves.com/hc/en-gb/articles/360000754447-I-preordered-Where-is-my-Black-Dog-pack-

  • LarryLongplay

    Same problem here.... I ordered the game for Pc via microsoft store on 10.03.2018 but didn't get a redeem message via the xbox app.
    I don't own an xbox so the work arounds some suggest don't work for me.
    My hopes are that there is some trouble sorting everything out and it will come by time but it is a little bit frustrating when you have preordered and then have to wait that long for it.

  • Pocket Fox AU

    Also pre-ordered on MS store, still no redeem code.
    Read an article 3 days ago saying the code would be messaged tomorrow... well the tomorrow of tomorrow is here... still no message, email, code or anything.

  • Dr rock68
    Master
    Insider
    Founder

    @musicmee ok thanks

  • Alfrythebestboy
    Legend
    Insider
    Founder

    @musicmee I redeemed the code, but the items/arms skin did not appear!

  • Musicmee
    Vanguard
    Insider
    Moderator
    Founder
    Deckhand

    @alfrythebestboy Ahoy!

    There is a slight delay in them reaching you, could be a day or two... Xbox needs to notify the game that you have redeemed the code and there seems to be a delay in this "message"

    Should be with you soon!

  • Alfrythebestboy
    Legend
    Insider
    Founder

    @musicmee Ah ok! Thank you!

  • Blaiss95

    i cant find my code, its so sad... i love the game and i rlly want to get my hands on that Black Dog set... hope to get it soon

  • Alfrythebestboy
    Legend
    Insider
    Founder

    One last thing, do not you have to download anything? I used the code, but I have nothing to download, and no items/arms skin I received.

  • MuZe1781
    Marauder
    Insider

    Redeemed my code too and still not items/skins.... i called microsoft support but they didn't help me at all and the call is VERY VERY expansive.
    Conclusion, no items, no support, im f****d up!

  • PhillandAmy14

    Same problem I just want them to fix it

  • Blaiss95

    @sm00keykarachi I help you... they said that the service is suspended for the moment because too much people pre-ordered the key. So they are going to fix this specific issue in the first patch that will be up early next week. Maybe Monday

  • PhillandAmy14

    I hope they do

  • Alfrythebestboy
    Legend
    Insider
    Founder

    Apparently, this problem, will be solved after the first patch next week.

  • The gamer6859
    Castaway

    Still no black dog content,

    Good Job Microsoft/Rare ! :D

  • Arieark
    Founder

    Still dont have mine.
    Sounds like its a wait longer solution.

  • CptnStripes
    Seafarer

    I was going to submit a ticket but then read on the 'support' page that they plan on 'fixing' it with the next patch update..

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