Customer Support is Hopeless.

  • I recently provided Sea of Thieves CS with so far 2 accounts of cheaters that have ruined the game for me and they specifically chose to ignore the evidence that i provided and chose to blame the fact that i had streamer mode on is the reason i cant report cheaters properly in game due to their hidden names in comparison to the gamertags that i also screenshotted and sent them for better assistance in finding the cheater. This is also contradictory due to others having the ability to hide their own names regardless of Streamer Mode.

    In retrospect, i submitted a 30 min video of a cheater spawning on me on a sea fort after respawning on a island (3 islands away) and going to do this fort immediately. upon arrival, i was beginning my venture through the fort when i saw a thread of messages from the cheater and then have him shoot me in the back not knowing where he came from or how he got to my specific location (on complete chance) right after killing me on reapers hideout.

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  • I'm just failing to see how is this related to a game discussion subchannel lol.

    You know, this is under Sea Of Thieves Game Discussion - Feedback + Suggestions. The accent is on Game. 😂

    If you're having an issue with a specific support agent or how your ticket was handled, take it up with their manager/create a new ticket addressing this. No sense and use posting anything like that here.

  • No one here is trained to assess evidence provided nor the situation as a whole. This is a matter between you and support and I'd suggest following their advice regarding potential future evidence you'd want to provide them.

    One thing to note - there is no setting in game that allows any player to hide their gamertag from other players on the server.

    Dropping anchor here.

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