Unable to play at all EVER

@rslglitch said in Unable to play at all EVER:

Figured I'd post it here because my customer support ticket that I filed Day 1 got a single response that day that basically told me "Yeah, I'm kicking this to our Tech division" and since then not a single word. Well, not a word except for the closing of my ticket as "fixed" even though no one got hold of me nor fixed my issue at all. Logging in to the client either freezes on "Loading supplies" or gives me a Daffodilbeard error.

So right now it's either complain here and see if maybe this kicks someone at Rare to at least even acknowledge my issue or if I'm ignored again.

Figure if I can't play I can let other people who have the same issue with no word back that you are not alone in your problem.

I'm in entirely the same situation. The ticket now shows as 8 days old with no interaction with the "next tier" support. The status indicates it's been assigned to someone by the name of "Blaze" but I've never been contacted by this person either to troubleshoot the issue nor to provide even confirmation they have received the ticket.

The worst part? I'm a fan, I support the company, and the game and now I'm slowly losing all hope for a solution other than a charge back via my credit card company and a complete loss of respect for this company. I have missed out on playing with friends who have now stopped playing because we couldn't play together, I've missed out on the Day 1 Eye Patch because of a bug despite being a pre-order holder (last time I pre-order a game from Rare) and attempting to log in at midnight launch day and every day since.

Rare, you have proven to be very receptive and open even facing the numerous issues with this games launch. Multiple updates, YouTube videos, etc. Please someone even if this issue is still unable to be resolved provide feedback that it's being worked on, that missing content (like the day 1 patch) will be compensated for, or any type of communication. Do not let this issue for users like us fall through the cracks and get treated as unimportant.

@padd said in Unable to play at all EVER:

Have you tried reinstalling the windows store/Xbox apps?

That worked for someone I know.

Not to imply that you are giving me the gaming equivalent of "have you turned it off and back on again" troubleshooting but frankly it's been 9 days at this point. I've done everything short of reinstalling Windows to fix the issue. Simply put it's not on my end or if it is it needs a targeted direct fix which requires assistance from Rare.

Steps taken for those interested:

1. Uninstall and reinstall of: Game Client, Xbox app, Xbox Insider app
2. Multiple reboots
3. Full disabling of all security systems (firewall, admin permissions, anti-virus)
4. Redownload and update of all Anti-Virus software and download of latest Windows Defender update
5. Shut down of all hardware firewalls on modem and router
6. Direct wired connection to modem circumventing router
7. Attempting to use alternate local windows user profile (unacceptable workaround that also failed to resolve the issue)
8. Verified local network by having a friend with a working copy of the game play from my network

There are likely a few other steps we've tried that I've forgotten over the course of 9 days of unassisted troubleshooting. BTW, I have documented all of the above steps in updates to my ticket keeping the fine folks at Rare aware of everything I've done to fix the issue despite no feedback from them that the issue is being worked on from their end at all.

P.S. I'm fairly certain we even tried a voodoo blood sacrifice to the LOA at this point!

9 days now on my ticket and still no word. And, like Coanunn above, I reinstalled, redownloaded, and rechecked everything, and either get the game lock up or the Daffodilbeard error, which is the code for a problem on their end.

But hey, at least I have the Black Dog set and black flintlock to not use in the meantime, right?

I'm sacrificing an old PC to Santa in the hopes that I get a working game for Christmas this year.

@rslglitch said in Unable to play at all EVER:

9 days now on my ticket and still no word. And, like Coanunn above, I reinstalled, redownloaded, and rechecked everything, and either get the game lock up or the Daffodilbeard error, which is the code for a problem on their end.

But hey, at least I have the Black Dog set and black flintlock to not use in the meantime, right?

I'm sacrificing an old PC to Santa in the hopes that I get a working game for Christmas this year.

That’s really sad and I feel bad for you. I hope it gets fixed so you can sail the seven seas!

10 Days now. As we start into the second weekend without so much as an update I find myself considering requesting a refund or at the very least charging it back. Is it really so much to expect an update at least?

Same here. 10 days now, no word at all. Just a few days left before hitting that 14 day mark on refunds. But if I can't play, and customer service won't even acknowledge the issue, why not refund it?

Well, today marks day 12. Still can't play, still no word from Rare. Sure glad Rare's telling people to put in tickets if they have issues. Wonder what the turn around time for a help ticket is if a day 1 ticket is ignored for 12 days?

Day 12 adrift attempting to load supplies. Family will be eating Easter dinner soon and I'm still marooned on this damn island loading supplies. If I never load another supply it will still be too many!

In all seriousness it's a holiday weekend, which to me means that Rare probably has a skeleton crew of people who drew the short straw on staff missing their family holidays to help people play the game. Happy Easter to all. Sure would have been nice to spend the day plundering the Sea of Thieves with my family, so to all of you who can enjoy a cup of grog for those of us who have never gotten to log in as part of your celebration of Jesus Rabbit who laid the chocolate egg that hatched into chocolate rabbits.

Well, now it's 13 days. I don't know any other company with worse customer service. 13 days unable to play at all with not even a peep. Not even an insincere apology to try and placate me. Wow.

So it's now been two weeks. I think soon I'll be crossing whatever the threshold is on returns and frankly it saddens me that I have to choose between keeping a supporting a game despite it not only not working but no feedback from Rare that it ever will get fixed or returning it and never getting to play a game I supported and wanted to be part of so much.

I personally pushed this game on friends, posted tons of links to my group trying to drum up a fleet of pirates to sail the seas with and now I'm sitting here having to honestly consider the fact that I may be forced to return the game simply because it has NEVER worked for me

Truly and Completely disappointed.

damn that really sucks... but don't worry you aren't missing much, we're all pretty bored now...

14 days. Two ENTIRE weeks. With no word from the tech team other than the initial "kicking it up the chain" note on day 1.

Never in my life have I had such customer service. Never have I ever even heard of a company that would let a ticket go two weeks with no responses.

Rare should be ashamed. I know it's only 1 man's $60. I know Rare could honestly care less if I was here or not. But you'd think someone would pretend that the customer is important. Someone in the company would look at tickets like mine that are sitting in limbo and say "Hey, maybe we should reassure these people that we're doing something for them too". But no. I'm not important, nor are the other people in the same position.

And from the lack of anything at all, I think I know what position they're picturing me in.

Calm down, calm down... 4 years to create this empty game. They clearly don’t get things done very quickly

@chizbad said in Unable to play at all EVER:

Calm down, calm down... 4 years to create this empty game. They clearly don’t get things done very quickly

See, while I understand some people find the game boring or not their style doesn't mean I don't want to play the game I paid full price to play. It especially doesn't mean I don't deserve to get what I paid to play.

Not to mention most of the people complaining about the game seem to be complaining not about what was promised and not delivered but instead about what they wanted that isn't here yet. It's rather upsetting to be sitting here waiting to play a game that genuniely looks like everything I expected it to be and listen to people who can play talk about how it doesn't matter because to them the game didn't do Insert Unannounced Feature enough.

@lifewcoke said in Unable to play at all EVER:

You could try tagging some of the Rare staff to get some sort of response. Like @RareCSM, @khaleesibot, @Lady-Aijou, or @CardShark-360. I am sure they are all busy but none of them should be happy about a 14+ day and counting response time. Of course, they also could be unhappy about the tag but oh well, my mom always said it is better to ask for forgiveness then permission.

I tried tagging them on Twitter two weeks ago with no response, but I mean at this point I'm tempted to start looking up email addresses for the executives because this is beyond acceptable by a large margin.

Are you playing on a system with discrete graphics? That was the problem I had. Solved it by disabling discrete graphics, although only do that if you know what you are doing!

I submitted a support ticket and explained the issue, had a reply saying it was being passed to their Test Team. Fingers crossed they implement a fix so that I don't have to keep switching graphic cards manually.

@blasteroids-uk said in Unable to play at all EVER:

Are you playing on a system with discreet graphics? That was the problem I had. Solved it by disabling discreet graphics, although only do that if you know what you are doing!

I submitted a support ticket and explained the issue, had a reply saying it was being passed to their Test Team. Fingers crossed they implement a fix so that I don't have to keep switching graphic cards manually.

I'm not sure my on board would have anywhere near the capability to push the game if I disabled my GPU. That said I have updated to the game ready driver provided by NVidia for my 980TI card. Regardless, even if that were the case you would think that someone in Rare would have at least suggested some troubleshooting steps, asked for a diagnostic of my hardware, something. Again, no contact other than the initial email saying it was being passed up the chain.

Even worse it shows you how long since the ticket was viewed and it's been viewed twice by Blaze or someone at Rare in the past 2 weeks with no update. I mean hell, a simple "looking into it" would be better than nothing for 15 days and counting!

At this point in time I would like to make my opinion of Rare's service known. I'd also like to keep it pirate themed.

But since they don't let you use that kind of language here, anyone who really wishes to know how I feel can go to YouTube and search for "Alestorm with an anchor". I think that sums my feelings up nicely.

@coanunn On my system the Intel CPU also has a GPU, and then there's the nVidia GPU on a seperate graphics card. Disabling the Intel GPU allowed my system to run just on the nVidia card.

It's also possible that your problem is something different.

16 days now on "Loading supplies". Still no word.

I could have loaded a real sloop by myself in this amount of time.

@kunda Ahem, yeah any windows updates would have been covered by the fact it's windows updater to update windows defender. But yeah, I can see how you would think I missed that step if I took your post as serious and not simply poking the bear. lol

Tomorrow will be 21 days. I sincerely am not sure how much longer I can justify not refunding this game that has never worked for me. I desperately want to play the game that I paid for and enjoy gameplay that looks amazingly fun. People keep denouncing how boring it is and how little fun they are having but frankly I have passed most of that off as people who expected more from the game than was ever promised due to hype. Now though I face the truth that Rare has made no attempt to resolve the issue, nor even responded to this post, the numerous ticket updates, the tweets, nothing. Any level of service would have been a balm but now I find myself running very thin on patience that by all measure has exceeded any expectation.

@coanunn 21 days... man i feel so bad for you. If it makes you feel any better, after only 1 week of playing i got kinda bored and now i only occasionally play. This game lacks discovery in a game about discovery. I really sincerly hope this problem gets solved.

21 days without any sort of customer service at all. This is outrageous. Three weeks unable to play the game, and not even an acknowledgement that it's an issue.

@captain-surgee said in Unable to play at all EVER:

I had same issue on pc. Loading supplies forever. I fixed it by turning off Peer Block app and adding exceptions to the antivirus.

I wish it was that simple for me. As I don't run an anti-virus at all and don't have peerblocker installed there was nothing to disable or add exceptions to except Windows Defender. Even running with Windows Defender 100% disabled has no impact on the situation. As @RSLGlitch says it is outrageous that no effort is being made by Rare to even communicate they realize this is an issue that kept me from playing the game at all since launch. I guarantee we are among a select group of people who have NEVER played Sea of Thieves despite paying full price for it.

As I said before, I am running out of reasons not to return the game and get my money back!