UI BUG - radial menu frozen

@el-espectro-0 Thanks mate.

@lordfrigidaire As of the 3/3/2018 scale test I'm still having this issue. I reported the bug during the closed beta so hopefully they can at least fix it prior to launch.

@bountyhunterbam Same here my friend. My last trouble ticket got closed as "resolved" but I rolled into this scale test with a fair amount suspicion.
The bug was still there.

I've opened another ticket, I've sent videos of the bug, my dxdiag, my suspicions and my own set of testing with possible solutions. I fear we are not a priority and I fully expect the bug to be classified as "resolved" again somewhat at the end of the scale test.

Since we are quite possibly on our own, here's what I've discovered about the bug and hopefully whoever has the same issues can chime in and we can find a solution together.

Here's a video of the bug

• It only triggers when I'm not playing solo. If I solo on a sloop the radial works and as long as I play.
• It triggers at random times and not following any actions beside opening a radial.
• Any of the three radials can trigger the bug.
• Pressing esc, dying, turning the ui off then on doesn't get rig of the bug. The only way to get rid of it is to restart the game.
• Initially I thought the xbox app was the culcript but I specifically kept it turned off during sometest and the bug came.
• turning off notification for program changes as mentioned for the cursor bug doesn't work as well.
• It is system dependent (the bug triggers on only one of my computers) but seem to be server side induced (non solo only).
• Opening the radial fast or slow doesn't change (radial content seem to be populated from the server and icon takes time to load sometimes. I initially suspected that closing the radial before its content loaded could trigger the bug. No dice)
• You can still play by turning off the UI and just blind selecting but after a while the UI degenerates to another level which makes the mouse cursor teleports itself to the top left corner of the screen when using the radials. This means mostly that 3/4 of the options on the radial are now unselectable. (you can't move your left or up, so no more lantern, bucket, compass, bananas, cannon ball ) at this point the esc key stops working again.. the game really hates you. alt f4 is the only way to do anything.
• I don't experience this kind of black magic with any other games.

Hope this helps. I'm running out of solutions and quite frankly hope they help us more concretely.

Feel free to post any fixes you may find.

@lordfrigidaire as of Final beta test the bug is still present. Opened trouble tickets and they closed it as resolved without telling us anything.

The game is currently unplayable. Sadly.

yep same thing here makes game completely unplayable i've also submitted a ticket i'll reply when i get an answer.

Playing on PC, just accidentally found a "fix" for this totally annoying issue. I had been restarting every time it happened like LordFrigidaire, but this time I:

1. Alt tabbed to look for a solution to the issue before restarting.
2. Found this thread, read the responses, tabbed back in to restart
3. Found my radial wheel had gone away.
   I played with the radial until i got the bug to happen again, and i found that keeping the game paused for about 2 minutes seems to get rid of the radial.
   Here's hoping the devs fix this one soon.

@gazlite nice I'll have to give that a go. Waiting for two minutes is far better then losing all progress each hour or so.

Although it sucks that you guys are having the UI bug as well I'm hoping they will actually look into fixing this instead of just closing every tickets we send.

@GazLite
Interesting I will try to give that a go as well.

So the devs have "solved" my support request although i doubt anything got fixed as there was no answer and the same thing happened during the beta with the devs ignoring the problem as its not effecting many and therefore not an issue. Time to find out if the game is going to work or not.

@bebopronin yep no change the patch/ reinstall did nothing.

Last night after the bug hitting yet again by chance I remember you can maximise/minimise the game via the top right hand button and sure enough the ui unfrozen and I could see again. However the inventory was invisible for a few minutes and then went back to normal. I'll retest this again and get back here when and if I can replicate the fix.

I can understand that they're swamped with other much bigger issues. I must say its nice to see a company being transparent and listening to their playerbase. Because of this rare has won my vote.

Tldr play in windowed mode and minimising/ maximising reset the ui and after a few minutes went back to normal.

Best of luck I hope it works for others.

I had the same problem but I found something if you have win 10 ! on your desktok right click on customize.....color..... and put off transparency effect !! that work for me !!!
wish it work for you !

redit : after a computer restart i got the bug again but just by on/off transparency effect again menu work good again just to say !! i report the bug to RARE so the bug will be correected soon i think !! cmon guys yhaaaarrrrr !!!! :P

ps: sorry for bad english ... !!! am french canadien ! :(

@xelfer13 you are a f*****g legend!!! played for 2 hours and not once did the ui mess up. very clever indeed.

@xelfer13 Will try it tonight. And if it works I will name my first born Xelfer!!!

@brillzbe

or not :(

Ahoy there,

Thank you for reporting this issue! Your report has been sent over to our Test team for further investigation.

Thank you for helping to steer the course of Sea of Thieves.

Regards,
Sea of Thieves – Player Support

maybe you have report at the wrong place

Confirmed, the solution offered in this thread fixed it for me. I've played for 8 hours straight and the ui is working properly.

Is anyone still having the issue after disabling transparency?

@brillzbe if you have windows10

go to:
setting
click personalization
click colors on the left menu
transparency effects: off

Xerfer found the solution. The bug seems to come back after a reboot but if you toggle the transparency again it resets ther ui. Hopefully, now that the community has a temporary solution, the 'support' team will have the decency to copy this solution and offer it to people who have a ui problem instead of just closing their ticket as 'resolved'

@brillzbe behold!
https://www.seaofthieves.com/forum/topic/44222/frozen-ui-stuck-glitch-fix-for-now/2

AidWell your solution works perfectly and has resolved the issue. Thank you very much. And more importantly how did you even came up with this?

For those who are stumbling on this thread via search after being apparently 'resolved' by the support team here's the step by step solution on win10:

• alt tab to windows

• right click your time on the bottom right of your task bar

• Select Adjust time

• toggle the adjust time automatically on/off

• Alt-tab back in the game and the ui bug is gone.

Credits to Aidwell for discovering this voodoo ritual.

I am suffering a similar issue. For me it is the voyage map inventory. The most recent post with the solution of resetting the key bindings does work. But I cannot set them back to how I prefer with F as Maps and E as interact. The moment I set the map key back to F the bug happens as soon as I use the radial menu again. I hope they fix this issue soon. This was not an issue until today when I can only assume this new April update with fixes they just put out was released. Which is ironic because it was supposed to fix things, not break more.

yeah... ill just uninstall until i can play the game the way i want to play it. not like the game stutters and freezes every time i enter pvp anyway.