HELP! I'm not only being robbed, I'm being silenced! 😶

  • Galactic Geek
    Seafarer
    Founder

    This thread is in response to:
    https://www.seaofthieves.com/forum/topic/98287/help-i-ve-been-robbed/53

    @kenji-salk said "The support ticket system is really our best avenue to help you, please work with us there."

    I already tried that - it was the 1st thing I tried! Their response? "We can't help you. Perhaps you should contact Xbox Live Support."

    I did that. It didn't work either.

    ...and I'm not going to do something that I already tried again and again - that's the definition of insanity.

    I'm running out of options and have felt like I've tried everything that I could possibly do on my end. That means fixing this problem is up to you. Yes, that's right, Rare - you. You started this; you get to fix it. You already know how. I've told you how.

    One thing I know for sure is that 1 of the worst things you can do to a consumer other than not helping them, is trying to silence them. You can't just make problems disappear into thin air! It doesn't work that way.

    Don't you dare do that again!! You'll only be making things worse for you. 😡

    [goes to cry in a corner] 😭

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  • FaceYourDemon
    Vanguard
    Insider
    Founder

    @galactic-geek You fight the good fight!
    You are just very unlucky and im sure that they will fix it with your push but im shocked that you are still dealing with it, they should have sorted the problem by now.

  • UltmateRagnarok
    Master

    That's not how insanity works... anyways, these issues don't appear from thin air either, and it may be buried deep in the functions of the game where fixing it is not small task. Be patient, Rare isn't going to let an issue like this go.

  • XShadovvHunterX
    Captain
    Insider

    You should try contacting MS...it may be on their end and not Rare's.

  • Galactic Geek
    Seafarer
    Founder

    @xshadovvhunterx said in HELP! I'm not only being robbed, I'm being silenced! 😶:

    You should try contacting MS...it may be on their end and not Rare's.

    I have contacted both Xbox Live Support and Rare twice each already.

    1. Rare Support says they can't help; refers me to XBL Support.
    2. XBL Support offers suggestions but then disconnects.
    3. Tried suggestions, but didn't work. Contacted XBL Support again; they can't help and refer me back to Rare.
    4. Rare emails me a pleasant response asking me to stay calm as they are reviewing the case and to be patient as it may take some time.

    ...and so it continues. Around and around we go. I'm supposed to be a pirate, not a hamster in a wheel!

    That said, if Rare wants to throw in a hamster as a unique 1-of-a-kind in-game pet just for me as an apology, I would happily accept that.

  • Straw Hat Blake
    Master
    Insider

    While this is frustrating. I suggest just disputing the charges with your bank. You have all the proof you need to explain what happened.

    I don’t think it would be very hard for Rare to just give you the coins. And I feel like they will eventually. But just realistically there is a lot of red tape when it comes to refunds and i would want my money back ASAP

  • Sweltering Nick
    Castaway

    @galactic-geek said in HELP! I'm not only being robbed, I'm being silenced! 😶:

    This thread is in response to:
    https://www.seaofthieves.com/forum/topic/98287/help-i-ve-been-robbed/53

    @kenji-salk said "The support ticket system is really our best avenue to help you, please work with us there."

    I already tried that - it was the 1st thing I tried! Their response? "We can't help you. Perhaps you should contact Xbox Live Support."

    I did that. It didn't work either.

    ...and I'm not going to do something that I already tried again and again - that's the definition of insanity.

    I'm running out of options and have felt like I've tried everything that I could possibly do on my end. That means fixing this problem is up to you. Yes, that's right, Rare - you. You started this; you get to fix it. You already know how. I've told you how.

    One thing I know for sure is that 1 of the worst things you can do to a consumer other than not helping them, is trying to silence them. You can't just make problems disappear into thin air! It doesn't work that way.

    Don't you dare do that again!! You'll only be making things worse for you. 😡

    [goes to cry in a corner] 😭

    You're having the same exact problem i had with The Elder Scrolls: Online years ago.

    They owe me 21 000 crowns, TO THIS DAY, but every time i sent a ticket about them eating my money, i got the same, automated response every single time. xD

    I tried several times, over the course of several months... Nothing but automated responses telling me to basically go f**k myself. xD

    Little warning to anyone reading this, ESO customer support, is the worst thing you will ever encounter... It's basically non-existant. xD

    I'm just gonna say this before this thread is locked or whatever... Rare, and forum mods... This isn't a post you should lock, this is a serious issue, and you need to fix this instead of sending him on a wild goosechase... You are stealing this persons money, and ignoring his problem.

    This is bad PR.

  • Sweltering Nick
    Castaway

    @ultmateragnarok said in HELP! I'm not only being robbed, I'm being silenced! 😶:

    That's not how insanity works... anyways, these issues don't appear from thin air either, and it may be buried deep in the functions of the game where fixing it is not small task. Be patient, Rare isn't going to let an issue like this go.

    my experience with ESO says otherwise... :P

  • UrihamRayne
    Legend
    Insider
    Founder

    @galactic-geek If you are going to repeatedly insist on making this same thread over and over again, you should probably use the support service more than once. Also stop with the drama, if you were silenced they would have deleted the thread and everything you wrote intead of locking it. It was locked for good reason too, this is just venting frustration and not even close to being feedback.

  • PirateCraggy
    Legend
    Insider

    @galactic-geek said in HELP! I'm not only being robbed, I'm being silenced! 😶:

    That said, if Rare wants to throw in a hamster as a unique 1-of-a-kind in-game pet just for me as an apology, I would happily accept that.

    I hope you get your purchasing issues sorted soon.
    Chin up & keep calm if you can, and keep exhausting those support channels.
    I like your idea... re a Hamster.

    Dreams are made of this.
    alt text

  • Foxdodge
    Champion
    Insider
    Boatswain
    Founder

    @galactic-geek You need to talk to Microsoft support again and state that it is a "transaction problem and you would like a refund". DON'T just leave a message for someone to get back to you though. There is an option with Microsoft support to speak to their support team in a live chat.

    Sometimes these things can take a little while to be resolved as well, and are always a headache.

  • Galactic Geek
    Seafarer
    Founder

    Well, they've gone and done it! They've successfully silenced me!

    I woke up this morning to find 3,550 ancient coins waiting for me. It's no hamster, and it took 7 freaking days, but at least we can all put this to bed.

    Now, which pet should I get and what should I name it? 🤔

    Oh, and before I forget - thanks for coming through, Rare; I knew you could do it! ✌😁

  • Jareto102
    Marauder

    @galactic-geek We should get together and raise a mug o' grog to that. I'm spooked to buy the coins for a while after seeing all this, guess I'll be grinding the new ancient skeletons. Maybe in a few weeks, once the issues have died down, I'll chip in to buy a pet.

  • Look Behind You
    Vanguard
    Insider
    Moderator
    Founder
    Deckhand

    @galactic-geek As the problem appears to have been resolved successfully, I'll drop anchor on this thread.

    Glad it got sorted 👍

    (also my vote goes for Capuchin 😁)

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