Win10 - Stuck on Loading Supplies

  • Bought the game 6 days ago, and have yet to be able to connect on Win10, stuck on Loading Supplies.

    I'm using Mcafee AV, so not one of the problem 3 mentioned, although i have tried temporarily turning both AV and firewall off, with no change. Tried reinstalling, again no change. I raised a ticket 3 days ago and have had zero response.

    I'm very impressed...

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  • Have you tried on a different local account on your PC (you can just log your profile in on the Xbox App on that different windows account)?

    If that works you’ve likely got a corrupt Windows profile

  • @eldariel I'm not using a local account, I log on using a ms account.

  • @eldariel Also, can I use a local account? How can it verify my ms store purchase, I wouldn't want to use a local accnt anyway, if that was required I would just get a refund, a somewhat limiting factor of the game

    More annoying is, after 7 days I still have had no response from support.

  • You just create/ log on to a separate user account on your PC, then via that user account log your userID into the Xbox App on the different user accounts (via the top left icon in the Xbox app- right click)....

  • @eldariel so use a local windows account to log into the machine, which account to log into the xbox app? I don't see how i can log the xbox app in under a different account than the one that owns the game?

  • Right click on the profile icon in the top left of the Xbox Live App - sign out - then sign back in using the profile that bought the game.

    The user logged into the app does not have to match the local windows account you are logged in to the PC on

  • @eldariel I have raised a support ticket, a week ago now, but no response at all despite 2 chasers.

    I have all my desktop setting on my roaming windows profile so don't want to use a local account

  • @atem55

    Wasn’t suggesting you ‘use’ a local account, was suggesting you ‘test’ a local account to help narrow down where the issue might be.

    (if the game works on another account on your PC the issue has to be related to your Windows account and associated registry keys, rather than a generic issue with your PC)

    ... your call though ;)

  • @eldariel that seems to be my issue my pc upgraded to win 10 was 7 any idea how to fox it?

  • Did you try disabling Mcafee and then start the game? It could be causing issues in the background.

    IMHO, virus protection programs are a huge was of time, and cripple pc performance big time, but YMMV.

    I just use windows defender.

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