I've had to reinstall the game 15 times...

  • Shenanigans985
    Founder

    From Alpha and now in to Beta events I have to reinstall the game to get it to work. When it's broken I open the game and get the initial splash screen then it goes away. Once I remove the app and re-download all 19GB it works perfectly. I've reinstalled Windows 10 on my PC along the way and even with a fresh installation this is happening. At this point I can't assume it's my PC. I've asked around and it seems people who aren't using Micro$soft logins on their computers are the only ones having the issue. I will not convert my login to an online account and I will not buy the game if it's not reliable. Getting support from Rare on the matter doesn't seem to be something I can just open a ticket for or send an email. Has anyone else had this issue and found a solution?

    Edit: When this happens a DCom error spawns under the System section of the event viewer logs:

    Unable to start a DCOM Server: Microsoft.Wasserburg_1.74.7456.2_x64__8wekyb3d8bbwe!AthenaClientShipping as Unavailable/Unavailable. The error:
    "317"
    Happened while starting this command:
    "C:\Program Files\WindowsApps\Microsoft.Wasserburg_1.74.7456.2_x64__8wekyb3d8bbwe\Athena\Binaries\UWP64\SoTGame.exe" -ServerName:AthenaClientShipping.AppX71nyqgwbeqtn1kt08pbebnxnwefypt4b.mca***

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  • Shenanigans985
    Founder

    Bump... Does anyone know how I can get this question in front of a developer?

  • Ironuzuka
    Master
    Insider

    @Shenanigans985
    Ye, no, message this to the support team maybe ...
    Or buy a train ticket for wherever the studio is based. Good luck!

  • SluggyBoiii
    Marauder
    Insider

    @shenanigans985 https://support.seaofthieves.com/hc/en-gb/requests/new

  • LogansDadToo
    Founder

    @shenanigans985

  • Kustho
    Ship Mate

    Yes...and here the solution:

    Your not logged in on your microsoft account. Or if you are, you have some "enable app to update" in your settings turned off.

    Try this in the Xbox app:
    Go to settings, exit and close the app, start the app again, then start the game.

    The bottleneck is the registration on the Microsoft game server if I'm right.

  • Shenanigans985
    Founder

    @faze-tollz

    Thanks for that link. Was I missing the "New Request" button or something? I went to that part of the site but saw nothing to enter a new request. Only a FAQ of sorts.

  • Shenanigans985
    Founder

    @logansdadtoo

    Thanks, I'm saving that for future use. I did a search in the forum for "Game closes immediate after launch" and things of that nature. This article didn't pop up.

  • LogansDadToo
    Founder

    @shenanigans985
    No worries m8.
    You can also try uninstalling & reinstalling the xbox insider app (as that usually fixes it as well!) It's only 90mb or so ;)

  • Shenanigans985
    Founder

    @logansdadtoo That's really good to know. I'll try that.

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