Are AMD Crashes Going to be Fixed by Launch?

  • icStatic
    Captain
    Rare Employee

    I've set lighting to cursed but "disabling the cache" what mean??!

    If you have an AMD card you can go into the Radeon Settings, then under Global Graphics there's an option called Shader Cache that you can disable.

    As far as we know this bug in the AMD driver was fixed in the AMD driver version released just before the game we released so this should not be required, but if you're still crashing you could try it anyway.

    I'm not sure what's going on with family sharing there, I'll follow up about that separately when we have time. It may be related, it might not though.

  • xPVTx
    Ship Mate

    @icstatic said in Are AMD Crashes Going to be Fixed by Launch?:

    I've set lighting to cursed but "disabling the cache" what mean??!

    If you have an AMD card you can go into the Radeon Settings, then under Global Graphics there's an option called Shader Cache that you can disable.

    As far as we know this bug in the AMD driver was fixed in the AMD driver version released just before the game we released so this should not be required, but if you're still crashing you could try it anyway.

    I'm not sure what's going on with family sharing there, I'll follow up about that separately when we have time. It may be related, it might not though.

    I can confirm that the issue was not fixed with any previous or current AMD Driver. This and the other Sea Of Freeze threads can also confirm.

    I do appreciate you responding and your effort. Please keep looking into this issue.

  • R Muzzy
    Master
    Insider

    @sanjiorge I just tried rolling my drivers back to 17.7.4 and my game crashed on me after about 45 minutes of play time. Even the old drivers don't work to fix my issue. They actually made the problem worse. On 18.3.4, I can just shut the game down and restart it. With 17.7.4 once the game crashes I have to restart my whole computer, or else when I start up the game again I suffer from some horrible framerate drops.

    My computer runs on an Intel i7-3770K processor and an Radeon HD 7970 graphics card. I have no issues like this with any other game I play. It only keeps happening with this game, no matter what my settings are.

  • FearTheBeardIG
    Master
    Insider

    @icstatic sadly its not fixed yet, getting crashes randomly. Lost so much stuff already.

    I love this game, i really do. But its really annoying and killing my fun. There must be a proper work around.

  • sanjiorge

    @r-muzzy
    17.7.4 doesn't work , you need older drivers. Try 17.4.4 like I write before ! it works for me, no crashes anymore ! its about 1 year old drivers ,but it works me. I ve got ryzen 5 1600, RX 580 8gb.

  • R Muzzy
    Master
    Insider

    @sanjiorge Oops, that was definitely a typo on my part. 17.4.4 is what I downloaded. I just double checked to make sure. It still doesn't work even then. Nothing has been solved. I'll just be playing on my Xbox for awhile until I hear this issue has been addressed. I feel sorry for those who only have PC access and are experiencing this issue. At least I have some alternative.

  • xPVTx
    Ship Mate

    @r-muzzy Can you take a screenshot of your Radeon settings and in-game settings?

    Update back to the most recent AMD Driver of 18.3.4. Then disable your "Shader Cache" in your Gaming Global settings. After that, change the "Lighting Effect" to "Cursed".

    Doing these two items fixed it for me. It's not the prettiest setting I know but it'll work until they fix the game.

    0_1522277336555_e791eeaa-de14-478e-8212-41e27d07e577-image.png

  • R Muzzy
    Master
    Insider

    @xpvtx I'd be happy to screenshot all my settings, but I already said before I've done everything you mentioned already and it changed absolutely nothing for me. Every suggestion in this thread has failed to produce any results at this point, and until the problem is fixed, I'll just be playing on Xbox since the PC version is unplayable for me.

  • SaltySeafox
    Founder

    For me: the newest driver, lowest light setting, and disabling the shader cashe worked.
    However, I understand some of you are still having the amd crash. If you pop on over to Newegg you can get a gtx 1060 for around $350. This is one of the games recommended cards.

    Personally I'm going to be getting the gtx 1070ti for vr gaming but with cryptomining jacking all the gpu prices to rediculase hights, I can't get it right now to test if a graphics card switch will solve everything.

  • Boosko4015
    Ship Mate

    still no fix ? 2 millions players and you just can't fix that little bug ? come on RARE !

  • d4r4ki4n
    Seafarer

    @kador33 It's not Rare's fault explicitly, fyi, but they've definitely been trying to resolve it. This is more of an issue between Epic's Unreal Engine and AMD's poor driver updates relating to UE4 shadows and lighting. Sea of Thieves is overloading a past fix, ultimately crashing the driver, I'm pretty sure. I'm faulting AMD entirely for this, but hoping Rare can provide a solution, a reliable work around, or harass AMD into actually fixing it across all of their GPUs. I can safely say I'm never buying another AMD GPU. It's been nothing but trouble in all demanding UE4 games.

  • Capn Seli
    Master
    Insider
    Founder

    This is my only issue with Sea of Thieves. I absolutely love this game, but this AMD Crash is killing me.

    I'm running an AMD Radeon R9 m290x on an Alienware laptop. I can play all my other games just fine, but SoT will randomly crash (I find it happens more when loading into an Island, but it can happen 2 minutes in, or 4 hours in.)

    I can't wait to see if this gets fixed.

  • SaltySeafox
    Founder

    @saltyseafox said in Are AMD Crashes Going to be Fixed by Launch?:

    For me: the newest driver, lowest light setting, and disabling the shader cashe worked.

    I may have spoken too soon. Last game lasted 30 minutes before I had a gpu driver crash error.

  • Jeff X HD

    With the latest drivers, shader cache disabled, and lighting on crashed, I can play without any full crashes, however, the water still disappears and there are artifacts flashing where it should be. I'm going to try rolling back to the 17.4.4 drivers mentioned previously.

  • B3n50N89
    Seafarer

    Nothing works.... not the 18.... drivers, not the shader cache in my graphic settings, not the cursed settings in the game. It's really bad and destroys the fun of the game... it's sad, that they sell a game, that doesn't work on some computers. From whom do I get my money back? From Rare for the game or from amd for the graphic card?

  • ttyb0

    Random crashes with R9 290 Tri-X OC.
    Changing drivers or settings not works.

  • Savage Alien
    Champion
    Insider

    Game seems stable with my RX 480 8GB card with lighting set to cursed, and shader cache off. Running latest drivers. Would very much like to see this issue fixed.

  • d4r4ki4n
    Seafarer

    @b3n50n89 the graphics card, tbqh.

  • Jeff X HD

    @jeff-x-hd said in Are AMD Crashes Going to be Fixed by Launch?:

    With the latest drivers, shader cache disabled, and lighting on crashed, I can play without any full crashes, however, the water still disappears and there are artifacts flashing where it should be. I'm going to try rolling back to the 17.4.4 drivers mentioned previously.

    So, I used the AMD Clean Uninstall Utility ( https://support.amd.com/en-us/kb-articles/Pages/AMD-Clean-Uninstall-Utility.aspx ) and then installed the 17.4.4 drivers. ( https://support.amd.com/en-us/kb-articles/Pages/Radeon-Software-Crimson-ReLive-Edition-17.4.4-Release-Notes.aspx ) .

    I have since tested it and found that with these drivers the problem is completely fixed and does not require turning down the lighting settings or disabling the shader cache.

    With the 17.4.4 drivers I am able to play at 1440p with all settings on mythical without any hiccups, and it runs ok at 4k as well but gets choppy with vegetation. - this is on an RX 580 8GB with I5 3570k and 8GB ram.

  • B3n50N89
    Seafarer

    @d4r4ki4n i've wrote a mail to amd. In the next days i will buy a 1080 Ti. I hope, i get some money for my graphic card back...

  • Leyvin
    Castaway
    Insider

    I highly recommend that anyone experiencing the Driver Crash,.
    Go To: Settings / Apps and Settings / Type in "Sea of Thieves" / Select it and Select "Advanced Settings" / Scroll down to "Reset" and Click it.

    Then, open the File Browser / This PC / Right-Click on your Windows (or ReadyBoost) Drive … typically this will be C:
    Select Properties / General [Tab] / Disk Clean-Up / Select "DirectX Cache" then OK.

    Final thing to do is go to Settings / Update and Security / For Developers
    Ensure that this is "Microsoft Store Apps"

    Once you're done... do a Cold Reset.
    (i.e. Shutdown / Wait 5 Minutes / Boot Up)
    This ensures that your Memory and Drive Cache all Flush.

    …

    Now as a note the Next Release of Windows 10 (1803 / Spring Gaming Update) almost completely resolves this issue.

    I did have a couple of Random Hard Crash (Green Screen / Freeze) that required a reset with Release Candidate 3, but Microsoft did investigate it and Release Candidate 4 (which has a few DXGI fixes) does appear to have resolved it.

    You can either update now via the Windows Insider Program, or alternatively you can wait for the time being as I believe it's supposed to be released within the next Fortnight to the Public.

    It will resolve the current Crash Issues on AMD Hardware and Sea of Thieves.
    As a note for those using Windows Mixed Reality Headsets, experiencing issues with installing or random loss of initialisation with Windows Portal... this Build entirely fixes those issues.
    Windows HDR and Colour Depth has also been shifted from Drivers to WDDM., with support for expanded Formats... this should (although I never had the issue myself on my Samsung displays) resolve the long-standing issue of inconsistent HDR Support with AMD Hardware and Select Displays (LG for example) outside of Game Specific Support.

    Application and Device "Green" Mode also should result in performance increases, especially with Game Mode Enabled via the Xbox Game Bar.
    This as a note no longer affects Xbox DVR or Broadcast.

  • sanjiorge

    @jeff-x-hd
    Yes , I forgot to say that you need to use AMD clean Uninstall utility and then install 17.4.4 drivers . Now we know this method really works, at least with RX 580.

  • Barcode47
    Castaway

    I got the same Problems as described here. Freezing random in game with music still playing and sometimes getting an error message with "Video driver shut down". (AMD Card)

    What helped for me and fixed the issues as it seems right know, was roll back to the 17.10.2 driver for my 7970 AMD Card and disabling the Shader Cache Option. Currently Plaing on Light Settings "cursed". Didn't try to go higher yet, but will eventually try it.

    For RX 480 Cards on some Cases going back to driver version 17.11.2 worked, but could be different as I personally don't have one.

    Hope this will help some of you.

  • R Muzzy
    Master
    Insider

    @leyvin I just tried the new update to Windows 10 version 1803. It didn't resolve the crashes. Last night I experienced 2, each a few hours apart from each other. One involved the pop-up stating there was an AMD driver error. The other was the standard game freeze, followed by the game just shutting down with no warning. Today I experienced the latter type of crash again after only 20 minutes of gameplay.

  • DivK1979
    Master
    Founder

    So i even run an AMD System with an R9 290x ,an Ryzen 1800x with 32Gig of 2666MHz RAM... latest Driver clean installed an i never since Release had a freeze or the game stopps...so the problem is not a AMD Problem, its on your (users site)...

  • R Muzzy
    Master
    Insider

    @divk1979 That's fine that it works for you, but it doesn't work for A LOT of other users besides you. This is literally the only game with which I have crashing issues of any kind. I have the most up-to-date graphics drivers. I have tried rolling back my drivers with a clean install, I have tried Rare's own suggestion of using lower lighting settings, I have disabled the shader cache, and I even tried the most recent suggestion someone offered of using the next Windows build. No one's suggestions have worked.

    There is a problem in this game that causes it to consistently crash on users' computers without explanation. If I was the only one experiencing this I'd chalk it up to personal computer issues, but there are multiple threads on the Sea of Thieves forums where people are experiencing these issues and are receiving no support or acknowledgement from Rare.

  • PENQUIN KILLER

    I've tried most of the suggestions in this thread and i still get the random freeze with sound.

    I'm Running a 7970 with i7-2600 and 8gb of ram. First i updated to the 1803 version of windows 10, i still froze. Then i tried flushing the DirectX Cache anyway and did an AMD clean uninstall and installed the 17.10.2 drivers along with re-disabling the Shader Cache. The whole time im running all settings cursed just to avoid the crashing as much as i can but nothing has worked.

    I haven't crashed to the barrels since i updated my windows 10 to 1803 but i have not seen that many since then either.

    I am not sure what else to do at this point it really is souring my experience. The crash has no rime or reason it just happens, and sometimes at the worst time. Its happened when I am just about to catch the anchor to get that perfect spot, when there is an enemy about to engage us and I am the only one on board, when we are mid fort and little time before the enemy returns, and even more battles that i could not be there for because of this. When I am with randoms or solo when this happens its just a solid RIP for me along with leaving my allies in these binds and often makes me feel even worse...

  • Capn Seli
    Master
    Insider
    Founder

    Does anyone know the newest drivers you can use for the R9 m290x (Laptop GFX Card)? I have an Alienware 17 Laptop from 2014, and if I use the latest drivers for AMD, it changes my card to an AMD HDsomething and performance drops significantly.

    From the sounds of it, updating drivers don't help with the crash, but I'm also using drivers from 2014.

  • Greedybr0

    Having the same crashes with my R9 280, I tried a few of the solutions I found on this forum, and the one that works better is to disable shader on Radeon soft and set Lights AND shadows effects to Cursed in the game. Using Radeon 18.3.4.

    When I say "that works better", I mean I played 6 hours with 1 freeze when i jumped into water boarding an island, while looking closer at the map for riddle. I kinda tried my luck on this one and froze. The rest of time, i tried to avoid doing too much movement with camera when boarding, and it's fine so far.

    Before that, it was constant crashing (at 30min of game, then every 5 minutes).

    Hope it helps someone until they resolve the whole thing and we forget about it ! Peace !

  • Boosko4015
    Ship Mate

    still no fix, i can't play solo, or with people i don't know, cause i crash and can't come back. it's non sense they didnt fix it yet...I thinking about a refund cause i can't play.

  • R Muzzy
    Master
    Insider

    @kador33 It's pretty terrible customer support. I've never seen a major release game like this take almost a full month and not patch a critical issue like this. Rare refuses to even respond to it or provide any updates, let alone actually fix it and make the game playable.

  • Mr ilums
    Marauder
    Insider

    Ahoy Pirates!!

    Well, I have the same problems of all of you like crashing every 2-15minutes in this game, my hardware is a i5-AMD RX 480 with adrenalin, 18.3.4, and, I FOUNd A SOLUTION!!

    For me the problem was fixed setting the AMD FreeSync on the AMD Settings in Adrenalin OFF, then set up the settings on the game to FreeSync off and then the cap of fps that your monitor could hold.

    After doing all this I stopped having the "Video drivers has crashed..." or anything that could interrup my game, I tested it playing arround 7-8h continously and no problem.

    I hope that you could fine it as a solution for your problems too!!

    Good luck and fair seas!!

  • icStatic
    Captain
    Rare Employee

    Apologies for going silent for a while, we're pulling a few leads at the moment and are chasing down what we think are two separate issues, although based on @Ilums0880, we might potentially have a third...

    We are currently in constant communication with AMD about this as engineers from Rare and AMD work on it together.

    I'll hopefully have a further update in the next few days.

  • Blam320
    Legend
    Insider

    @r-muzzy said in Are AMD Crashes Going to be Fixed by Launch?:

    @kador33 It's pretty terrible customer support. I've never seen a major release game like this take almost a full month and not patch a critical issue like this. Rare refuses to even respond to it or provide any updates, let alone actually fix it and make the game playable.

    It's not an issue with RARE, but with AMD.

    AMD is notorious for letting issues go for long stretches of time without fixing them. They still haven't fixed stability issues with high-refresh-rate monitors for years.

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