Bug Report: Not receiving gold when handing in chests

  • So yesterday me and a friend went on a lvl 10 voyage. After solving all the riddles and maps we got a mighty 7 chests of loot.
    We decided to hand them in at the closest outpost. We did hand in 4 chests first to discover we didn't get any gold in return.
    After we noticed we decided to go back to our initial outpost where we picked up the voyage. However, handing in the chests over there didn't make any difference.

    PS. It's not clear to me where to submit bug reports. Is this the right place?

  • 20
    Posts
    37.7k
    Views
    bug
  • @capt-swag-beard Ahoy there!

    This is a good place to report a bug, just so the community are aware... but you also need to submit one officially using the link below. The issue you are having IS usually down to server load though, so that may be causing you a few issues.

    Report a Bug

  • @capt-swag-beard
    I had this issue yesterday as well, no gold or progression for handing in chests. Although the server did catch up an hour or so later & started giving me the gold & xp when i was just sitting on a rock watching a ship battle in the distance!

  • @musicmee Ahh I did visit the page. However, it seems that with firefox I am unable to raise a ticket. Used Edge now..(eek) and I'm able to raise a bug :)

  • I had the same bug. No gold or xp for retunung chests to the shop keeper... I hvae been looking everyvere to find a place to report it, so it can be fixed before release

  • I had the same problem but I was playing by myself and collected 7 chest, which took me like 3 or 4 hrs and than got nothing for them and i now have 11 gold so now I cant buy a different voyage.

  • I also just received this bug - level 10 voyage. Handed in about 10 chests (give or take) and got no gold.

    The lvl 5 voyages just beforehand went in perfectly fine. Same play session.

  • Today, I cashed in a Captain's chest and nothing happened. A minute later, +479 gold showed up in the upper left hand corner of my screen. When I went to the pause menu I only had 29 total gold. I waited a couple minutes and went to purchase something and I still only had 29 gold.

  • I have also experienced this bug. Not to fear! The gold is not lost and you will receive it once the server that handles voyage/quest data has caught up.

    This is bound to happen with so many players accessing the same service at the same time.

    Score 1 for Stress Testing.

  • I experienced this as well, but for me, it seemed to be just a UI bug. That is, it didn't show up in the top-right as normal, but if I went to the gold hoarder my gold balance seemed to increase.

    It's possible that my game session was ahead of the voyage data on the server and when that caught up, the balance did as well. But for a couple minutes it was quite alarming.

    Definitely something to look into, I think.

  • My friend and I are experiencing this again tonight. Turned in 5 chests, no gold increase. We've waited 10 minutes and still hasn't been updated.

    This seems to be a pretty serious issue.

  • Actually, we've got a new problem. My rank with the Gold Horders is 11, but it now claims Starter rank.

    My friend had about 1200 gold in our previous play session, but now when we logged in and turned in our 5 chests, he has 0 gold.

    Did something get reset between 7pm eastern and 10pm eastern?

  • I wanted to update this. We finally got the gold. 30 minutes later, the server updated.

    Stress test for sure. What would have happened if we logged off? Do you think it would have caught up regardless?

  • I'm having the same problem somehow I lost about 2k gold and when I turned in my last 3 chests I saw only 1 pop for 161 gold no xp, but I still have 0 go l d in my inventory which is a problem since I'm level 7.

    So it looks like the stress test is going well. I mean that is why we're here.
    Yes I have tried logging and going to stores but no gold but also no worries.

  • So all this happened to me again on Saturday. If the devs want to try and look at logging, here's what I know (all times are eastern US):
    2:13pm - had 3997 gold, turned in 2x golden chickens. Had no change in gold on my client for over an hour.
    3:30pm - had 4184 gold (apparently the 2x golden chickens were worth 187 gold). Turned in 2 captains chests, 1 marauders chest. No change in gold for the next few hours.
    After that time, I attempted to buy a jacket from the merchant -- I never got the jacket. I tried to buy it again (as I still had gold), but it wouldn't let me. So... the game seemed to have taken the gold, but didn't deliver the item or update the fact that it sold it to me.

    I eventually quit the game (still have to alt+f4 to quit) and logged back in. I then had the jacket and my gold was decreased.

    This is STILL an issue... with 10 days left to go, getting gold from voyages still doesn't work correctly. It seems pretty obvious that the client is NOT getting timely updates from the server. This is going to cause an extreme amount of confusion and player rage at launch.

  • Rare ya scurvy dogs. Meself don’t work for free. Me’s just completed the Gold Hoarders first 2 quests and me’s didn’t get paid. Savey! Somethings afoot you bilge rats! Pays me and pays me well or face the end of my blade. Hopefully, it won’t come to that and we can come to an accord.

    Sincerely,

    The Dreaded Pirate Obmoc

  • Having this same issue. I'm fine with it taking a while to display my gold as the game is new and servers are loaded. What I want to know is if I log off instead of waiting an hour for it to maybe update and give me my loot, will I lose it?

  • Don't restart your game to fix this, I did this a lot and now the game wiped all my money, had 3K at the time. I'm done playing... doesn't fell like a full release, had more stable early access and involuntary wipes are super embarassing in a game that only has money grinding...

  • I also had the same issue come up, spent 2-3 hours foraging chests and finished the boss island got all the loot, went to turn in and got 0 gold 0 exp from any of it didnt even show up that we recieved any gold, and now its showing the gold that i get but after it goes up it subtracts all back but i am recieving exp.? whats goin on feels like im just wasting my time doing stuff to recieve no reward? kind of a buzz kill? way to fix this?

  • Played for around 2 hours got 5 chests took it to the quest giver with my friends and received nothing for them. It's ridiculous how the most important thing (getting reward) doesn't work :D Thank god I didn't pay for this half-complete release. Nonsense.

20
Posts
37.7k
Views
bug
1 out of 20