HWID ban?

  • zweimmk
    Castaway

    Hi:

    I'm actually writing this for my son whose account is banned when he tried to login from his computer
    When I did the same with my account on his computer, I too, received the account banned message
    I've checked the enforcement page to see if there are any strikes to our account. There are none.
    So I've tried to login from my computer instead with my own account and with my son's account. It worked
    In desperation, I've reformatted his computer HDD/SSD and reinstalled Windows 11 completely fresh. I've also bought a new router to replace the old router
    The same problem still happened.
    So at this point in time, I'm beginning to suspect there is a HWID ban against his computer specifically.
    However, RARE support says they cannot do anything to resolve the issue and this puzzles me. If they are the developers, then who else do I turn to?
    I have already messaged Microsoft and Steam about the ban issue and which they also have confirmed there's no ban against our accounts.
    Now the only other recourse is perhaps to message Easy Anti-Cheat but their support page brings me around in circles and I am unable to escalate this issue at all.

    Any assistance will be greatly appreciated

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  • RROD SURVIVOR
    Seafarer
    Insider

    @zweimmk while this thread will be locked due to enforcement actions being a non subject on these forums. Have you considered that your son used cheats hence getting the ban and that being the reason support wont help because he was banned

  • Musicmee
    Vanguard
    Insider
    Moderator
    Founder
    Deckhand

    As your post goes against the Forum Rules, it will be locked.

    Discussing Disciplinary Actions

    Discussion of disciplinary actions taken against individual players is not permitted on the Forums. Topics and posts with this content will be locked, deleted and the users involved warned. Ignoring the warning will result in a temporary ban from the Forums and a final warning. If the action continues, a permanent ban from the Forums will be issued.

    If the person involved wants more information or to appeal then they would need to contact Support as it is not something that can be discussed on the Forums.

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