For the past two days, after experiencing three rapid, consecutive crashes, the game has stopped saving my credentials. It no longer auto-logs in and requires me to manually log in every time I start the game. This process involves getting a code from Microsoft via email. The frequent crashes, occurring every 3-5 hours especially during hourglass match joins, exacerbate the issue, as I need to quickly rejoin only to face the login screen again. I've attempted several fixes that rare has provided along with others from the community: unlinking my account from Steam, removing 'Xbl_Ticket 1717113201' from the credentials manager, using different accounts. Despite these efforts, the problem persists. What could be causing this sudden issue, especially since I've never encountered this problem before?
After 3 hard crashes, the game is no longer auto-logging me in.
Please raise a Suppor Ticket and add such files to your ticket:
#1
- Press Windows key + R
- Enter the below command.
powershell -Command "Get-EventLog -LogName Application -newest 10000 | where {$_.Message -like "SeaOfThieves"} | Export-Csv "$env:USERPROFILE\Desktop\SeaOfThievesErrors.csv""
- Once the process finishes please find the SeaOfThievesErrors file from the desktop and attach it to your ticket.
#2
-
Press windows key + R
-
Enter the below command
wscollect -
Please find and attach the storelogs located on your desktop and attach it to your ticket.
#3
- Press the windows key
- Type in dxdiag
- Run the dxdiag
- Select Save All information and attach the dxdiag file located on your desktop to your ticket.
Closing this topic for now.
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