Can't buy more ancient coins from MS store

  • Chronomize
    Seafarer
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    A while ago (about two weeks by now) I bought 150 ancient coins from Microsoft store, and they never credited to my account. I have logged out and back in multiple times and I shut off the PC every night (which I'm guessing counts as a restart) but they never showed up. Which brings me to the topic; I can't buy 150 coins anymore, because it says that I already own them. I cannot remedy this, because I don't have the coins to spend.
    (Note: Buying ancient coins from Steam works fine)

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  • Metal Ravage
    Champion
    Insider
    Founder

    @chronomize For billing and purchasing issues you should contact MS support

  • Chronomize
    Seafarer
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    @metal-ravage alright I'll try that. Thanks!

  • Chronomize
    Seafarer
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    @metal-ravage instant denial... They said I already used it, which is not true, and it still says that I can't buy more because I own them

  • Lem0n Curry
    Vanguard
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    You should only buy ancient coins from the platform you're playing the game on.

    You mentioned buying the steam ones worked fine, so I assume you play on Steam. If you want AC from MS to be added to your account, you should play via MS store (if you have it on there as well).

  • D3ADST1CK
    Vanguard
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    Founder

    @chronomize If you're buying coins on the Microsoft Store, you need to launch the Microsoft Store Sea of Thieves client to activate them. If you don't have it, and don't want to buy the game twice, you can try to use a gamepass trial to download the game again and activate them.

    Otherwise, you need to contact MS support to get your coins refunded and then buy them on Steam instead.

  • Chronomize
    Seafarer
    Insider

    @d3adst1ck ohhhh okay thanks. My friends have an Xbox I can login to (and they have the game)

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