Obsidian Six Pack code redeemption, items not appearing in game

  • Hi guys, I got a obsidian six pack code from a stream the other day and went to Microsoft to redeem the code. It said I redeemed it but the items havent appeared in game yet and its been over 24 hours. I am at a loss as to what to do now.

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  • I believe the wait time can be up to 72 hours

    I'd give it 72 before contacting anyone as that's all they will prolly tell you anyway

  • Like @wolfmanbush said, it can take up to 72 hours for cosmetics to be added into your account.

    It could also be because all codes were turned off by rare. From what I heard, only partners can give rare your gamertag, then you’ll have the cosmetics added to your account. I don’t know much about this nor how it works. So there’s a chance rare hasn’t turned off the codes yet.

    If you don’t get it in your account within 3 days, ask the streamer what to do, or raise a support ticket with rare.

  • You can make sure you redeemnd it on right account/it actually worked from... was it microsoft's billing history? There you can see all you have bought including redeempt codes.

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