Tried multiple troubleshoots, I still can't play. Please help, I'm stuck at "Loading supplies" every time I boot up the game and I've had this problem since the start of Launch! I've never been able to play and I'm a pre-order. ;(
Please for the love of god help me. I pre-ordered the game and I haven't been able to play the game PERIOD. Every time I load the game I'm stuck at "Loading supplies".
@yum-feed-me
Here is a possible solution (Comodo):
https://www.seaofthieves.com/forum/topic/27603/game-closes-after-launch/20@yum-feed-me Sorry for not answering before, I have problems loading the forums.
Have you tried the link I posted below the article? I mention here the solution in case you also have problems for the forum to load:
alaedhel said in Game closes after launch:
ok, after hours of research i found a post on reddit that solved my problem
in particular, this is what i had to do(this is one of the reply on the reddit post)
"With the awesome help of the support team I managed to track the issue down! \o/ It was my Antivir Software COMODO. But it wasn't as obvious as you might think.It has a build in shellcode injection protection that is always enabled, even if you disable all COMODO features and close it! D:
Creating an exception rule is possible but tricky so I'm not going to explain it here in detail.
Don't detect shellcode injection in these applications" If you are not good with PCs, my suggestion would be to uninstall COMODO! (Just disabling it or its features isn't enough)feel free to ask me if you need help! [UPDATE] With every game update the folder name changes slightly so the exception rule has to be recreated if it contains an absolute folder path.
If you include a wildcard (*) in the exception rule, like:
C:\Program Files\WindowsApps\Microsoft.Wasserburg_* the rule will PERSIST."
i hope it can help someone else too^^
If that does not help, I hope the CFTC Kratos solution will help you.
@yum-feed-me https://www.seaofthieves.com/forum/topic/38810/game-still-freezes-on-loading-supplies/8
This helped for me@yum-feed-me
1: I suggest trying to play before 11AM PST when servers are under less stress.
2: IF! your playing on PC SOT uninstall game and redownload what i have had to do to fix several problems. Good luck
Why i sugget reinstalling link text
@rumwizard ive uninstalled so many times already, still nothing. w*f is going on... 4 days i havent been able to log in the game. i try to log in during off peak times (late night early morning) but still nothing.
@Yum-Feed-Me We've cleaned up several "bump" posts, which aren't permitted as they are considered spam.
Regarding the issue with not being able to log in, please file a support ticket so that our team can best assist you. They will work with you on a personal basis to find out what's going on. Be sure to let them know what you have already tried, and that the solution in the article didn't resolve it for you.
@lady-aijou Hey so I did what you said and sent in a ticket about me not being able to LOG IN and GUESS WHAT THEY SENT ME BACK?
"Ahoy there,
Black Dog Pack:
We are aware that not all entitled players have received their Black Dog Pack code yet. The goal is to send all remaining codes via Xbox Live message by early next week. NOTE: if you ordered through any retailer other than the official Xbox/Windows Store, you will need to contact the retailer to receive your code as this is not handled by Rare.PC: Launch the Xbox App and keep a lookout for a message from Xbox Live containing the Black Dog Pack code.
Xbox: Keep an eye on your messages. A message from Xbox Live should appear containing the Black Dog Pack code.Already redeemed your code but can't find your items?
Under normal circumstances, Black Dog Pack items can be found in the relevant in-game chests after the code is redeemed (e.g. outfit will be in the clothing chest). However, as the huge number of players redeeming entitlements in the first few days was causing instability in the game, this was temporarily disabled. So even after redeeming the code, there is a chance that you may not be able to access your Black Dog Pack items from the chests until the first game patch update arrives, likely to be early next week.Other bonus items:
The guidance in the paragraph above also applies to the Ferryman Pack, Mercenary Pack, Midnight Blunderbuss and other bonus items redeemable by code. However, distribution of these codes is not handled by Rare.
The article below contains up-to-date information on known issues:Sea of Thieves: Launch Status Update
Regards,
Sea of Thieves - Player Support"Wonder why I took this to the forums?? This is why! I literally BOUGHT YOUR GAME and they can't even bother to read my ticket and answer me properly.
I bought the game and haven't been able to log in AT ALL. DO YOU NOT REALIZE THE PROBLEM WITH THAT?
I like how they put "solved" on the ticket.
I'm having the same problem, haven't been able to log in at all yet. So going to miss the Day 1 patch as well as the feeling of having wasted my money since I've never gotten past the loading screen. Did every fix listed everywhere I could find them. Shut down AV, reinstall, reboot, change log in to local, update XBox app, update XBox insider, update drivers, update Win 10. game still either locks up at the "loading supplies" area of the loading screen, or gives me a daffodilbeard error. I'm posting this here because I put in a ticket day 1, and got a response that was basically "Kicking this up the chain to another team". Now it's Sunday morning so about 5 days with no additional response.
So for people like us, this really is the only avenue we have left. If we're being told to talk to the support team and they're not doing anything for half a week for us, it totally feels like you don't give a damn about our issue.
I get it, there's been a ton of issues and the team is pushing to fix everything. But 5 days with not even a "Hey, we're sorry but we're working at it"? Players unable to log in EVER isn't addressed at all when you do the posts on patches and repairs. So it looks to us that we're just not important. You have our money already so we can just wait. That may not be what it is, but its sure as #@$% what it feels like.
So I have to agree with the sentiment that even with a ticket submitted on Day 1 this issues seems to be simply getting ignored. Frankly, I understand that correcting a bug facing large numbers of players is important and a priority but even having the customer service team issue a generalized "Tickets are being delayed as we address server wide issues" would have been better than the complete lack of a response regarding the issue over the course of 5 days.
Rare, you are better than this! You have put out YouTube videos keeping your player base informed about the problems, the steps you are taking to fix them and the work around to help in the interim, ON THIS GAME. I know you are better than leaving paid customers with no response for a week. Trust me, I'm not going to denounce you, or talk about the game being horrible because of a mistake in customer service, nor do I even expect that my issue is more important than the hundreds of thousands of players affected by the bugs you are working hard to address. I just want some reassurance that my bug will get fixed, that I will get a chance to earn the "Day 1 Patch" which was denied to me by a bug, that I will get a chance to play the game I paid for and am still here supporting despite it's not working. I believe in Rare and Sea of Thieves, don't waste that faith by continuing to make this mistake.
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