I have to say, I am really disappointed in the lack of customer service from Rare. They have always lacked decent if not better customer service, but lately it has gotten blatantly out of control. My crew and I bought potions to change our characters to very large fat pirates, as a way to poke fun at everyone else switching to skinny "tucking" pirates. We simply go out and destroy them, as fat pirates. We did this a couple of updates ago. We also bought many of the different emotes available. Two updates ago, something happened that makes our arms clip into our bodies when using many of the emotes that we love the most. So, we sent in support tickets. We also sent in support tickets for several other glitches such as ship cosmetics not showing up at a certain distance (again, we paid for those cosmetics to work). Rather than getting a response that shows Rare actually will work on these issues, we get |canned messages| back. All of our issues go the exact same response - "we might address this issue in a future update:. In other words, we might fix this completely by accident.
First of all, from a customer service standpoint, this is beyond unbelievable. I paid for services, cash out of hand, and I can't use those services because they are broken. I should be offered some form of compensation. Instead, I am told, keep an eye out, we might fix this some day. And here we are, two updates later, and no fix.
Rare has always been lacking in this department. The customer service department. Good customer service would offer something that costs the company nothing, but would be a good faith gesture to the customer. Either in the form of replacing the coins spent, or giving away some rare cosmetic (the rare cosmetic being the thing that costs Rare the least).
The best part it, I replied to the canned replies stating how disappointed I was, and I got more canned responses back. Does anyone actually read them? Do they make it to the right person to fix and address them? Does anyone actually take the time to figure out, what do we do to make this customer happy? I have invested a lot of time and money in SoT. Buying the game not once but twice, buying merchandise from their store, buying many of the higher cost coin packs. so that I can get the latest emotes, ships cosmetics and a couple of animals. I believe it is fair to say that I should fell as though I am being treated fairly by the company and that I am getting the services I paid for. If not, then I feel I have a right to demand that I be compensated for the companies failures.
What are your thoughts on this?
