Hello fellow friends ! I recently have this new problem that prevents me to play the game. As I know, some people encounters it too. So I decided to post this thread to gather informations, hoping it can help someone.
I love the game. I actually played it for at least 40 hours without expecting any crashes, in rare quality with constant 60 fps. It worked perfectly. I installed the game after formating my computer and played it for a whole day the 04/05/2019 with the anniversary update with the same configuration without crashes. The 05/05/2019, I wanted to play again and that's where the hell began.
I can launch the game but not for long, shortly after i got a huge freeze, with the message "Video Driver crashed and whas reset ! Make sure your video drivers are up to date. Exiting..."
I'm not afraid to do some operation on my computer and this is what I did for a whole day the 05/05/2019. Here is a list of what I did :
-upgraded my GPU driver.
-uninstalled the windows update that installed in the night of the 05/05/2019, hoping the bug came from here.
-turned my graphic settings to the worst quality
-sfc/scannow
-every step that were proposed by your team in the recent FAQ updates
-changed the language to English (united states)
- rollback to a previous windows version, at the date of the 01/05/2019, before the bug happened
- uninstalled and reinstalled the game. 2 times.
- corrected registery errors with Avg pc tuneup
- added SoT to the exceptions of my antivirus
- downgraded my GPU to a version where it worked perfectly well
Maybe i forgot one or two step, but I did so much stuff !
I submitted a bug report to Rare with informations that I grabed in the windows event wiever and my configuration I obtained with a DxDiag.
here is a sample of my config :
Machine name: DESKTOP-DPDUAL5
Operating System: Windows 10 Famille 64-bit (10.0, Build 17763) (17763.rs5_release.180914-1434)
Language: French (Regional Setting: French)
System Manufacturer: Alienware
System Model: Alienware 17
BIOS: A15 (type: UEFI)
Processor: Intel(R) Core(TM) i7-4910MQ CPU @ 2.90GHz (8 CPUs), ~2.9GHz
Memory: 32768MB RAM
Available OS Memory: 32650MB RAM
Page File: 8962MB used, 28550MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP ; GPU : GeForce GTX 880M
I thank you in advance, and I hope we'll find some clues to help people. I'll let you know every feedback I'll gather with Rare support.
