Forum Bugs compilation thread.

  • KnifeLife
    Commander
    Insider
    Founder

    Hello derrrr fellow forumites!

    Recently I have noticed a couple of scurvy bugs plaguing our fair forums!
    So I’ve decided to make this thread so we can collect the known ones in one place.

    If you know of any which I have missed please add them below and I will put them on this list and then fill out the appropriate support tickets so Rare has the information to squash them out.

    If there’s any suggestions you have on how they could streamline the forums or make them more user friendly feel free to put them down to, as you never know who might be reading. :)

    If you can try and fill out this as it will save me a little bit of time:

    Title/Error:

    Description:

    Devices effected:

    Known Workarounds:

    ———————————————————

    Known forum bugs:

    • Notifications not showing:

    Not being told when you have notifications.
    (E.g You don’t have the number of notifications appear on your profile picture at the top right)

    Device:
    iPhone/Android Tablet
    Not sure if it’s the same on PC

    Workaround:
    If you click on one of your unlisted notifications they should appear after

    ———————————————————

    • No chat notifications:

    If someone sends you a direct message on the chat system you do not receive a notification telling you about it

    Device:
    iPhone/Android Tablet
    Cannot confirm PC

    Workaround:
    You just have to systematically check your chat messages frequently.

    ———————————————————

    • Chat locks/unable to scroll:

    Sometimes the chat will get stuck at the top of the chat box and if you scroll down it will instantly push you back up to the top. Making it not possible to read your recent messages.

    Devices:
    iPhone/Android
    PC unconfirmed

    Workaround:
    If you press the ‘X’ to close the chat and retry that sometimes will fix the issue but not always.

    ———————————————————

    • Notification button freeze:

    Sometimes when you press the notification button. (Your profile picture) it blacks out but your notifications do not appear. Repeated presses do nothing.

    Devices:

    iPhone
    Android/PC unconfirmed.

    Workaround:

    Close the browser and restart the website. It usually fixes the problem. Or re-type in the URL.

    ———————————————————
    Profile/categories button freezes

    Sometimes when I try to get up the different categories up or press my profile picture icon nothing happens, even if I refresh the page

    Devices:
    iPhone/Tablet

    Workaround

    Manually retype in the URL on a fresh browser and it normally fixes the issue

    Disclaimer: I wasn’t sure if this should have been posted in the feedback and suggestions catergory as it’s not about the game. If it needs to be moved feel free, or message me and I will re-create the thread there.

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  • NunoAzuldimeter
    Champion
    Insider
    Boatswain
    Founder

    Sometimes on phone,

    when I touch my icon to.show the notifications it redirect me to my profile instead.

    I'm often login out, asking me to sign in again.

    Sometimes after posting something it redirects me back to the Categories instead of the post I commented or created.

  • Sir Lotus
    Master
    Insider
    Boatswain

    also chat is unusable for me on android. it always scrolls up to the first message and it won't allow me to scroll down.

  • KnifeLife
    Commander
    Insider
    Founder

    @sir-lotus I’ll add that on, it happens to me also. I’ve found if you exit the chat then click on it again it usually fixes it. But not always.

  • Friedwilly
    Commander
    Insider

    @knifelife said in Forum Bugs compilation thread.:

    Hello derrrr fellow forumites!

    If there are any suggestions you have on how they could streamline the forums or make them more user-friendly feel free to put them down to, as you never know who might be reading. :)

    In my opinion, I think to better streamline the forum and the reporting of known issues or bugs. They need to include 'Bug Reporting' under the forum categories.

    This would allow for a centralized location of reporting known issues and bugs by Rare and community members.

  • KnifeLife
    Commander
    Insider
    Founder

    @nunoazuldimeter I’ll add it on, I get the same thing when sometimes I press my notifications it doesn’t do anything. I usually have to close the page and re type in the URL for SoT and it usually sorts it.

    @Friedwilly I believe the reason we don’t have a bug reporting catergory is because the support team don’t actually use the forums. That’s what I was told by @khaleesibot anyway. :)

  • KnifeLife
    Commander
    Insider
    Founder

    @nunoazuldimeter Not sure if I added what you was talking about but if not could you try and fill this out for me. As it will make it easier:

    Title/Error:

    Description:

    Devices effected:

    Workarounds:

  • KnifeLife
    Commander
    Insider
    Founder

    Not sure if this counts as necroing but added a new bug I’ve found.

  • Musicmee
    Vanguard
    Insider
    Moderator
    Founder
    Deckhand

    @knifelife I think this is a special circumstance and a helpful guide so not privy to the usual necro rules! :P

    Well not on my watch anyway!

  • IceMan 0007
    Insider
    Founder

    chat option doesnt show up on iphones or ipads at times. The window doesnt scale to the device

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