(Not regarding support, but discussion on adding a new "rule" Rare needs to start implementing)

Simple: If you are getting boosted in Hourglass or playing with a cheater knowingly and frequently, you will be banned.

Cheating is already a major issue, but nobody address why they are able to cheat. On Ebay, you can buy boosts in Hourglass and commendation completions for 400-1000 dollars. If there are systems to illegally cheese the system, then that's grounds for a massive punishment, just like any other video game.

Cheaters will of course get banned, but Rare needs to extend its reach when taking down cheating. They need to start looking into websites that supply cheat software, markets that sell boosts by cheaters, or any platform harboring cheaters.