SoT Store Issues

  • So I didn't know if this can be posted here, please move it to the right spot if not. @Deckhands

    I order a t-shirt, for a gift, off the SoT Store November 23 and still haven't received it. I contacted their support and it seems like they have a 3rd party vendor that handles the store. Anyways come to find out they sent it to the wrong address, don't know how that happened for its not close to my actual address(maybe chrome autofill?). Anyways they said that once they get it back in the mail they will contact me. After that, which was end of December, they went dark. I have asked if they have received anything or an update and nothing.

    So has anyone had this issue before?

    1. What will happen if the person it did go to, keeps my package and didn't return to sender?
    2. How long should this take?

    Thanks for any help!

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  • Hi @El-Dth-Taco,

    If you’re not having any luck with the store direct, I suggest raising a support ticket with Rare & the team will look into it for you.


    As this is not game related I’ve moved it to “The Outer Shores”.

  • @tartansnake Thank you!

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