How exactly, are we being “Surprised and Delighted?”

@threezool said in How exactly, are we being “Surprised and Delighted?”:

@aa-yeti They never said there would be a patch, stop setting made up expectations for once...

Actually, they did say that we would have a patch this week in their last dev update video. They said that patch MIGHT include Private Crews, not that the patch itself MIGHT happen.

@threezool said in How exactly, are we being “Surprised and Delighted?”:

@redeyesith They said that they wanted to include private crews in the next patch and hoped that it would be released this week.

Start at 6 minutes for the exact quote.

https://youtu.be/Scx9ktvDZCQ?t=6m

@gloog they’ve very clearly outlined their future plans and content. From what I hear is people are just impatient. Give Rare the benefit of the doubt. What is a week or 2 waiting going to ruin the game?

@threezool said in How exactly, are we being “Surprised and Delighted?”:

@redeyesith I just watched before i posted, no need to link to it again.

Fantastic, as the exact quote was "that's something we're testing right now and are hoping to get into next weeks patch."

@phillyreid said in How exactly, are we being “Surprised and Delighted?”:

@redeyesith said in How exactly, are we being “Surprised and Delighted?”:

@threezool said in How exactly, are we being “Surprised and Delighted?”:

@redeyesith I just watched before i posted, no need to link to it again.

Fantastic, as the exact quote was "that's something we're testing right now and are hoping to get into next weeks patch."

Yes his exact words were HOPING .They didnt say they would guarentee it in this weeks patch.

Plus they came out and said they still want to test and improve a few features they plan on introducing i.e Private Crews.

The point is this week there was no patch, there was server maintenance. They previously said we would have a patch this week, and that they were hoping it would include Private Crews. By what they said, Private Crews was the thing that MIGHT happen, not the patch itself. They then pushed the scheduled date back and said nothing, which really implies something for the patch needed more time. Then, on the date of the new day they tell us there is no patch. This is bad optics, and that is the point of the frustration people have.

@phillyreid said in How exactly, are we being “Surprised and Delighted?”:

@redeyesith I hink it's alot to do with the UK bank holiday on Monday where they would be having a day off.

That was already accounted for. Historically, they have done updates on Tuesday. This week it was slated for Wednesday, clearly for the UK holiday. It was then pushed to Thursday. None of this changes the point of contention that people have with this situation. I'm a big fan of this game myself, I've been actively engaging on these forums and even kicking around ideas or helping others who have ideas I generally disagree with still work them out to be feasible. I'm still very disappointed by how this week played out, and can't deny it is a major misstep on the part of Rare.

They will give us a video, they will explain things. I will probably be a reasonable explanation. The problem is it should have come first, before we hit the threshold of the date in question and suddenly pulled the rug out on things. They would have had to see this coming, based on the date push-back, so communication was in order before having this PR nightmare on their hands amid people already being fairly frustrated about lack of content and things like that. It was bad optics, as I said, and that remains the point.

@threezool said in How exactly, are we being “Surprised and Delighted?”:

@redeyesith So we draw different conclusions from what has been said. I have been playing games for 20+ years and i know that any date or estimate they give is ALWAYS preliminary due to the way software development work.

People need to stop being so damned entitled and just relax and wait for the update and then hopefully next week when the patch lands.

The point is the optics of how they handled it bud, not that there was some issues that resulted in delays in general. I can't make that more clear. This was handled poorly, and could have been handled a lot better. I've also been playing games for around 25 years now, so I'm well aware of delays. The point is how the company handles it, not the delay. Not entitlement.

@musicmee Alas, I'm a pretty big fan of this game. I keep up with it on twitter, reddit and the official forums. But not discord. Releasing bad news in one place isn't the way to go.

@sshteeve This isn't something they've recently done. This will have been something that's been in place for months. Theyonly told us about it now, as part of the content update, to let people know that the content updates further out will get more than a few weeks work on them.

@threezool said in How exactly, are we being “Surprised and Delighted?”:

@redeyesith Still they handle community communication better than 95% of other game studios and have kept us in the loop both in regards to content and what they HOPE they want to include on a weekly basis.

They are not required to do so and most game developers don't, this is a classic example of people always wanting more and feeling entitled.

Never said they didn't, but also in that same update they specifically asked for feedback on how they are doing with addressing concerns and providing information, so people are letting them know what they think. Again, they mishandled this situation, and as a consumer I have a right to be disappointed about that and express that to the company (more so when they specifically request their customers to do so). And again, I generally love this game and am a fan of Rare, but that doesn't mean I won't hold them accountable when they make a mistake.