Welcome to the Troubleshooting & Technical Discussion subcategory!
We understand that a lot of issue reporting and discussion happens within our community spaces and so we're introducing this area of the Sea of Thieves Forums bring all of that into one place, allowing you to log any technical and game issues you're experiencing and discuss potential solutions with other forum members.
Note that while this subcategory will be moderated, the support team will not be responding to threads and so if you're looking to contact our customer support staff directly then please continue to the use the dedicated site.
Useful Links
Sea of Thieves Support Site
Sea of Thieves Known Issues
Support Articles for Common Issues
--- Voice Chat and Communications ---
Windows 10 Audio & Chat
Contains troubleshooting for users who are experiencing issues chatting with other players in the UWP version of Sea of Thieves
Steam Audio and Chat
Contains troubleshooting for users who are experiencing issues chatting with other players in the Steam version of Sea of Thieves
Xbox One Audio & Chat
Contains troubleshooting for users who are experiencing issues chatting with other players in the Xbox One version of Sea of Thieves
--- Game Stability ---
Xbox One - Sea of Thieves is not Launching
For users who cannot launch Sea of Thieves on the Xbox One
Steam - Sea of Thieves is not Launching
For users who cannot launch Sea of Thieves through Steam
Windows - Sea of Thieves is not Launching
For users who cannot launch the UWP version of Sea of Thieves
Windows / Steam - Sea of Thieves crashing during gameplay
Contains troubleshooting for users experiencing crashes during gameplay on PC
--- Emporium and Online Stores ---
Windows / Steam - Store is currently unavailable
Includes checking Service availability, confirming correct accounts are signed in and troubleshooting for users who cannot access the Store on PC
Xbox One - Store is currently unavailable
Includes checking Service availability and troubleshooting for users who cannot access the Store on Xbox One
Windows 10 Store Troubleshooting
Limited troublshooting steps for users who cannot download Sea of Thieves through the Windows Store
--- Ancient Coins, Bundles and Promotional Items ---
Ancient Coins and Bundles - Why are they not in my account?
Contains correct account confirmation and troubleshooting for users who have purchased premium content but have not yet received it in game
Steam Store - Purchases remaining in your Inventory
Details the process for consuming premium content into the Steam version of Sea of Thieves
Current DLC Promotional Items
For Steam users of Sea of Thieves who wish to claim items through promotional codes
--- Misc ---
Windows / Steam - My controller is not functioning in game
Contains troubleshooting for users who are experiencing Controller issues in-game on their PC
Mouse cursor not locking to screen
Contains possible solutions for users whose mouse cursor does not lock to their screen on PC
Troubleshooting the Hazelnutbeard error
For users who are receiving the Hazelnutbeard error preventing access into game
Steam - How to link / unlink an Xbox Live account
Details the process for linking / unlinking an Xbox Live account to the Steam version of Sea of Thieves
